BIGGBY COFFEE — Restaurant in Bryan

Often, after opening a new location, it can take a while for a coffee house's staff to work on their skill, service, and drink making but I felt like it has been long enough to leave an accurate review.

It's too slow, only 15% of the coffies taste right the first time, and there have only been a few times I've been served by a barista that presents themselves like they have experience.

This location tends to average 6 min a drink starting when you pull up to the window (after placing your order) when busy. When there's no one in line it takes on average 10 min a drink from after finishing your order to the end of service. With many years of fast food and barista experience I can say this is way too long for just a cup of coffee; especially for a drive through location.

Unfortunately most of the coffies I drive away with don't taste right. I've been drinking biggby for 12 years and still visit multiple locations regularly. This location still averages on the bottom when looking at finished drinks. Often the flavors are lacking and it tastes like milk and the expresso sat too long and got bitter. Even worse, as a drive through you expect to be in and out at a reasonable time and when busy it is difficult and time consuming to get your order corrected; I regularly find myself in this scenario. As such I find it even more important and critical for a drive through location such as this to get it right more often and especially the first time.

Lastly, having ordered many coffies over the years, I find most of these baristas lacking experience. They often don't know the basic terms or are confused when I use biggby terms for drink sizes; they don't often provide good recommendations; and the way the drinks fall short tells me the baristas are still working on their drink skills. I will say I've appreciated their cooperation and patience when I have returned a drink, but I can hear them through the building walls and see them cop an attitude from time to time which doesn't help me feel better after such...

BRYAN BIGGBY ROCKS!!! I go to a few different stores in a 50 mile radius, including Michigan, and Bryan Ohio is the BEST! By far really! The staff are amazing and always an absolute pleasure to see. They go above and beyond for their "regulars" and truly strive to ensure you have the best experience, and COFFEE 😊, from time of ordering to the time of driving away.

Keep rocking it ladies, and gent! ❤️ You ALL are AMAZING! ❤️

Shout out to the manager here too! It takes a strong person to lead a great team and Bryan Biggby has that too! Great job, Cassy!

I haven't had any of their treats but I am sure they are delightful!

If you are in the Bryan OH area, stop in for an awesome drink, grab a treat, and enjoy a...

Super slow, which I understand since it is a newer place. I ordered a SF mocha and they gave me a SF peppermint mocha. I told them that it wasn't suppose to be peppermint(which I hate or else it would've been no big deal) They took it back and gave me it back. I took a sip and realized that they only took out the sprinkle and put more mocha flavoring in it. When I called them, because I was already to Sherwood by the time I took a sip because I trusted they did their job right, they were rude about it. I absolutely love Biggby coffee but will never stop here again. I will be driving out if my way to go to Defiance...