SugarDumplin's Cupcakes — Restaurant in Bryant

Horrible Customer Service! I will never go to Sugar Dumplings again. If you do, don’t expect to order something a week in advance and for it to be ready on time. I made a very special Birthday order; I went over the order twice and asked the owner /baker Jessica to repeat my order which she did. Then I go to pick up my order and only half was ready. I was told it was my fault I ordered on the wrong day which is not true. I have the note where I made the call and wrote everything down before I called to make sure I ordered correctly. I was told at pick up if I had a problem to call Jessica they could do nothing, so I did. She gave me a cold apology told me she could not make the other part of my order just appear. She didn’t know what I wanted her to do about it. And she had the nerve to tell me I was rude and obnoxious. Who does that! I was panicked! This birthday was very important to me. I pre planned and was now having to scramble around the last minute to try to fix it and they act like they could care less. Isn’t that part of her job to care about her customer’s special occasions? NEVER AGAIN SUGAR...

Absolutely LOVE this bakery. We go here for all of our kids' (and ours) birthday cakes and cupcakes. I've never had a bad experience! We also sometimes get their cinnamon rolls because they are HEAVENLY. I will say that my niece is highly allergic to nuts, and when she called to make sure that her cupcake order would be made peanut-free, she had to talk to several employees all of whom gave her different answers: a few said all of their cupcakes were peanut allergen free, but a few others said that they weren't sure. My only suggestion would be for all employees to be trained to answer this question correctly as it's a very serious concern for a significant amount of people and any uncertainty on that point could cause them to take their business elsewhere. Like I said, we've never personally had a problem, but I know my sister-in-law was leery after getting several...

I absolutely love, love, love the cookies here. My favorites are the sugar cookie sandwiches and of course the regular sugar cookie and chocolate chips cookie. The prices are very reasonable which is bad because it makes it way to easy to order more, you know just in case I run out I will have an emergency cookie on hand. All kidding aside the cookies themselves are soft, fresh and not too sweet so you can try more than one without needing insulin. I discovered them on accident, but keep going back and will continue to do so any time I am in the area. Definitely a MUST try. P.s. they have amazing looking cupcakes, cheesecakes and brownies but I have yet to make it past the cookies, they are just...