Domino's Pizza — Restaurant in Buena Park

It was my first time ever ordering from a dominos before and this store aswell and well i was on the phone with a employee at 5:36pm she sounded very annoyed even though i had just spoken to her for a few seconds. She also seemed like she didn’t want to take our order. When i was asking her for an order and asked for bread sticks the women on the phone didnt inform me that they dont serve bread stick. I even described the bread sticks i wanted, she had asked me if i wanted regular ones or pepperoni ones and gave me other choices. When she finished i described to her that i wanted the “salty and long ones”. Once we got the order i took it to my home. Once we opened the “bread sticks” box we expected actual bread sticks, but instead they gave us some type of bread. I called to ask if they gave us the wrong thing at 5:56pm.The employee on the phone had told us that they consider the bread as bread sticks which i hadn’t been informed as. I informed to her that the employee did not state that to us, And once i asked for a refund the employees made us wait twice and they both said they considered them as bread sticks, but i wasnt informed before paying. Once a employee was telling me she cant give me a refund since they consider it as bread sticks i asked again i want a refund and she asked if the order was untouched once i said yes she said she can refund it if we give her the whole order. I asked for a refund on just the bread thing since it isn’t bread sticks, She told me “ so you want a refund for your mistake” i said “excuse me” since i couldn’t believe she said that and she repeated those exact same words she said.They said it would have to be the whole order so i just kept the order since my kids were already hungry. I wouldnt recommend this place to anyone since every employee i talked to seem very rude except the delivery driver. DONT ORDER...

I Ordered an Extra Large pizza with some 32 Parmesan Bread Bites online for carryout on a Saturday night. 20 minutes later I received a call from an associate telling me they don't have boxes for extra large pizzas, and they don't serve it anymore. He asked if its OK to make a large pizza instead, and refund me 2 something dollars that I already paid online. I told him we are 5 people, and an extra large pizza would be better if they could make us one instead of a large. The associate was very nice and offered to make two large pizzas instead and I agreed. 5 minutes later while I am on my way to pick up the pizzas, I get a call and the associate sounded very upset. He told me that he got in trouble by his manager for offering two large pizzas instead of one extra large. I asked if they could make two medium pizzas instead, because one large pizza is not going to be enough. He politely told me to wait while he asks his manager. After a while he calls back and tells me that the manager said large pizza is all I can get. At this point 40 minutes passed since I ordered the pizza, and I was outside there store, still negotiating on the phone, over the size of the pizza that I already ordered and pay for. I really got upset and asked them to cancel my order. I was told I will get my money back in 3 to 4 business days. I have ordered pizzas multiple time from this location, and their associates are very friendly and nice people. This was the first time I had to deal with their manager indirectly, and the manager didn't really act...

I ordered a pizza delivery at this location on Beach street Buena Park. The delivery was not delivered and I was not sent a message as to why not. Apparently the drivers are stealing or keeping the pizzas because when I called to ask where my order was and that it had not been delivered the person said that the driver told them my apartment number was not listed but I’ve ordered at this location several times prior and never had this problem. This is the second time that my pizza has been kept or stolen at this location. I ordered through my dominos account and double checked and seen that my address was clearly documented with the apartment number listed. The thing that irritated me most was the customer service when I called. She was argumentative and said that there was nothing she could do. I paid for the food and it was not delivered. She could have done something more than argue. I would not bother ordering delivery here or in store either swing that they have an associate with a lack of customer service. I’ve completely canceled my account here and have now been with Pizza Hut. They have better prices, better quality, and amazing customer experience. I’ve not had a problem with delivery in years of being...