Caribou Coffee — Restaurant in Buffalo

Literally the worst caribou. Every time I go here there's some crazy thing going on or orders are completely wrong no matter if it's busy, through the drive through, or the inside. Very very disorganized. Today I ordered a iced vanilla latte, an iced americano, and an iced vanilla rooibos tea latte. All drinks I've gotten before in the past.

Had to explain 3 times that we wanted cream and Splenda in the americano, twice that it was an iced rooibos not hot. Finally after waiting for a few mins she repeated back to us the order, and it still didn't have cream or sugar in the americano. Get to the window and pay. Give me the vanilla latte and americano and disappear and then they come back and tell us they don't make rooibos any more and that they can make me a hot chai... This could have been brought up before I paid...

Go to Starbucks or Dun...

Stopped in for a sesame bagel with a salmon cream cheese smear. Was told they were out of sesame bagels. Ordered a Asiago bagel with salmon smear. Got the Asiago bagel with loxs, two thick slices of onion, tomato and some cream cheese. Didn't discover that until I got home. Not the breakfast I had craved. Went back two days later. Ordered my favorite sesame and salmon smear. This time I was told they discontinued the sesame bagel. What the heck? No more sesame bagels? Who made that dumb decision? Drove off without getting anything and not going back to that location. Will try other locations to see if they still have the sesame bagels. Sorry about the 1 star, you used...

I very seldom complain but two weeks in a row I’ve been disappointed. Last week ordered a Grav Lacs and a northern light latte with caramel. Got a bagel with cream cheese and no flavor in coffee. This week ordered a Grav Lacs and a northern lights latte with caramel. Got a NL latte with vanilla and a bagel wrapped in paper with salmon that smelled bad. So sorry. Server originally charged us less Than we expected and we asked to have our order read and it wasnt our order. She corrected it. Both orders came with a large coffee and those were correct. Love the combo of bagels and coffee but sad they were messed...