McDonald's — Restaurant in Buffalo

This is my local McDonald's and unfortunately, it only disappoints my family and I whenever we visit for a quick meal. The biggest complaint about this location is the lack of availability to place your order with an actual person. It's all kiosk driven. When you try to place an order at the one register that is at the front, you must first wait several minutes for someone to notice you, then you're immediately told to go to the kiosk to place your order instead - so you're forced to do their job for them. There are only two kiosks, so if it's busy inside, you have to wait even longer for your turn to place your order on one. If you have a coupon or want to pay with cash, you have to complete your order at the register anyways, so what's the point? As I'm waiting for my food, I only ever hear other customers complain about the lack of service and long waits.

The second major complaint is their inability to get orders right. So many times, we get home from ordering our dinner to go, only to find out they forgot someone's sandwich. Or, they failed to customize our order correctly. Most recently, my wife ordered a Quarter pounder, and paid more to have lettuce and bacon included. We received our order and while they put lettuce on it, they forgot the bacon. She brought it up to the register, waited until someone noticed her, complained about her order not being right, and received a "corrected" order, but this time they forgot about the lettuce. She had to go back up once again, wait for someone to notice her, then complained that her corrected order was wrong, once again. She got a refund and ate the wrong order as a means of giving up on them getting it right. The rest of the family finished our food before she even started hers.

Also, the fountain drinks area was removed during COVID lockdowns and was never replaced. Same with self serve Ketchup and napkins...you must wait to be noticed, then you ask for those items instead of being able to get your own.

Additionally, I wish McDonald's would just do away with the app deals and just even out their prices. I paid about $3 for a small orange juice, which looked to be 8oz because it wasn't filled to the top. One hash brown is $3, which means you're paying $6 for just the two items at full price. That's criminal.

The last issue I have is the soulless, angular, gray, boring interior of the eating area. It's void of character and charm. McDonald's may hit the nostalgia nerve with the flavor of their food, but the atmosphere it used to have is completely gone.

We enjoy eating at Culver's down the road much more since they don't mess up orders, customer service is very much front and center, and their food tastes better, even at the same price McDonand's charges for their food. I think this franchise owner should sit down and watch old McDonald's training videos from the 1980's to remind him or her what customer service...

Sure! Here's a review of McDonald's that is over 200 words:

McDonald’s is a globally recognized fast food chain that has become a staple in modern dining culture. With thousands of locations around the world, its consistency and convenience are two of its strongest assets. Whether you're in New York, Tokyo, or Paris, you can expect to find a similar menu and experience, which is comforting for many travelers and loyal customers.

The menu is diverse enough to appeal to a wide range of tastes. From the classic Big Mac and fries to newer options like the McChicken or Filet-O-Fish, there is something for everyone. In recent years, McDonald’s has also made efforts to include healthier options such as salads, apple slices, and smoothies, which shows a growing awareness of consumer preferences.

Service tends to be fast and efficient, which is crucial for customers looking for a quick meal. The digital kiosks at many locations also help reduce wait times and improve ordering accuracy. However, the quality of service can vary depending on the location and time of day.

The food, while not gourmet, is satisfying and affordable. It’s not trying to be anything fancy—it’s reliable comfort food. While some criticize it for being overly processed, McDonald’s delivers exactly what it promises: quick, tasty meals at a...

this is the worst experience i’ve ever had in my life. i was disrespected by everyone here. i got a ketchup packet THROWN at me. may i repeat THROWN at me by stupid immature teen boys. keep in mind they stole the ketchup packet from the back before doing this and didn’t get in any trouble. then they proceeded to tell the manager and me and my friends were SCREAMED at by this very rude immature manager. after waiting for 15 minutes when there was no one else there we finally got our food, no fast food here!! my sprite was yellow, so i just left it on the counter, after we had left i was gonna take a bite of my mcflurry there was a hair in it. i did nothing wrong here. i was practically assaulted and blamed for it and then my food had hair in it and my sprite was yellow. i’m to scared to eat anything else because i don’t know what they did to this. after i found the hair, i tried calling, and i was told not to call again or go there because the cops would be called for trespassing, after doing nothing wrong. don’t go here, i repeat, DO...