Starbucks — Restaurant in Bullhead City

You know Jordan it would have been nice that you reached out to me. But I'll go on Facebook talk to somebody at the VIP and let them know the way I've been treated here and my fiance. And I'll send you pictures. Without a doubt from this hotel being such an awesome place to come and I've been coming here since it was built. I think this will be the last time that I come here to stay here ever again. When every entity from unloading your car to the guy just put in the bags on it or I take gratuities. To the Bellman that brings them up he takes gratuities as well. Now they have little thing on the desk when you come in here for the people that clean the rooms that do the worst job ever. You give him three towels they give you two back. The freezer in the refrigerator one should be called a freezer because the block of ice in there is bigger than anything else I've ever seen. And you with the first lady you sent I thought that you take your job serious and look after the customers. I got three days and supposed to have $80 in free cash play went to the rewards center and they said they didn't know all I have free days you've gotten my last time for me. You'd have to give me $2,500 in free play and a week's worth of stay here to ever let me come back here again. Pictures to follow, went down to have a early morning to grab something to eat from Sports Bar by racing Sports. Ordered a club sandwich the most interesting thing on a club sandwich there's three pieces of toast the food was good they don't even know how to make what you're wondering and they don't speak no English. How ridiculous is that to order something and nobody can speak English. I'm not going to thank you because you haven't returned my first message I sent to you...

This location has always been very friendly, but today was an exception, I submitted a mobile order, when I went to pick up, I walked to the end of the counter and stood right under the HUGE sign that states “Mobile order pick up here”, stood there for a few minutes not being acknowledged which is understandable all the baristas were busy with orders, and finally Kara, I believe she is a supervisor, asked me what I was waiting on, I told her my name and order and she said she was going to get that going for me right away, but she did not, she continued stocking up ice bins and syrups etc. I was waiting 10 minutes, finally she called up “Lu” but was looking at me and handing me a drink. Lu was standing right next to me and I clarified to Kara what I ordered but in a hurry told me that it was my drink. I took the beverage but noticed that it was not what I ordered, yes same latte but different ingredients. I went to the counter to return the drink and Lu was next to me as well returning hers. Kara then lashed out at me and said I need to be more specific when I am asked what I was waiting on.. umm I gave her my name, mobile order and was standing under mobile order sign, how much more specific can I get?? She was very unorganized, highly unprofessional, lacked customer service. I understand everyone has their days, and the pressure of being busy, but NEVER lash out at a paying customer, even if they are wrong, which in this case I was not lol. I hope that is not her day to...

For some reason almost every Starbucks I go to charges me different and can't make the same drinks. I just ordered a salted caramel mocha frappuccino yesterday at a starbucks in kingman and the girl at this Starbucks said they don't have it anymore. When I worked at Starbucks just a few years ago they had made it a perminate item on the menu due to sales. I said okay and just tried to order it by ingredients. She didn't even know what was in one (was asking if I wanted a caramel mocha frappuccino when salted caramel mocha is toffee nut and mocha) and had a difficult time listening to my directions for the beverage. I also asked for the mocha frappuccino to have ristretto shots of espresso subbed for the frappuccino roast which I don't usually get charged for, and I politely let her know I was upset about it and she still told me 'no we actually can't do that'. When i worked at starbucks we could, and I was always coached to make the customer happy, and she just made things more difficult and expensive. Will not be returning to this location. P.S. I didn't time it, but the drive through was quite the...