Half Baked Co. — Restaurant in Burbank

This bakery ruined my sons first birthday cake. I spent $600 on the cake that was supposed to be perfect. Drove all the way down to the bakery with characters I had purchased to be out in the cake. I spoke to the owner of how I wanted the cake to be done and where the characters were supposed to be placed. The day of the party the cake was delivered without the characters and I was very frustrated and upset. They sent another driver with the box of characters and I was inside getting my son ready and my guests were already there. The guy just placed the characters wherever he wanted instead of what I initially instructed which covered the customized topper I had brought and had placed on the cake. I finally came out and saw what had happened and I told him I didn’t want them on the top. I told them to place the characters on the bottom. He then pulled them off which completely destroyed the top of the cake making it have dents and looked very messy. NOT to mention the cake was very dry not moist at all. I swear Vons cakes taste better. Very disappointing experience. The guy that delivered it ended up being one of the owners he said and would give a discounted refund for the unpleasant experience and ruining the cake. I didn’t hear anything from them until I contacted them and the lady I had originally spoke to was very rude. Apologizing very coldly and laughing thinking it was not a big deal and offering me a 20% discount for my future order. I let her know I was very upset and will not be using them again as my son’s first $600 birthday cake was supposed to be special and they destroyed it due to their irresponsibility. I told her I expect a refund for this huge disappointment. All the guests were asking why the top of the Cake looked like that and if it was dropped. The lady was just one of the owners started raising her voice at me over the phone as if she is the one that has the right to be more frustrated than me. I let her know that I was going to write this review and that I will no longer use their service and inform everyone else to be warned about this bakery. Very irresponsible and they do not take responsibility for their mistakes. Even though I clearly said I will not use your service again and I am not interested in a future discount but that they need to compensate me for the current situation just like any business with good customer satisfaction does. I have cameras all over my house the whole thing was recorded including the conversation. So I have proof that this happened and they cannot say any Differently to try and cover the mistake. I did not want to leave a review but the owner didn’t mind and said go ahead and leave a review it’s very clear that this place does not care about its customers nor their special events and are only about money. As a business owner myself this was a very shocking customer service experience. I do not...

For your own good I highly advice you to read those details before considering ordering a cake from this place. A week and a half ago I ordered a costume made cake for my boyfriend's 30th birthday. I ordered the 6 slice piece ( quarantine, just me and him celebrating) Last year I ordered a different cake for one of my best friends. I paid $60, and it fed about 15 people at the club. It was DELICIOUS. I was planning to order from the same place again but my BF loves a specific cake (rainbow chip frosting) that they didn't have. I found Half baked on yelp and was impressed with their photos and reviews.

I went to pick up the cake.. and couldn't believe my eyes. The best way to describe it is the "on sale" section of B-day cake at Ralphs with a $5 sticker on it. It was tiny, extremely basic looking. I brought it to the car and my girlfriend was shocked. "You paid $65 dollars for THIS"?!! "Is that a JOKE"?? I can't tell you how upset I was. My car shut down so my girlfriend came to drive me to pick up the cake. A 30th birthday is a serious deal especially for my boyfriend who went through a lot in this past year. and it's also one year of us dating. I was looking forward to suprise my him with an amazing cake. I brought the cake back, all I was told is that I'll need to email the manager. Now imagine the stress I was in. My GF needs to leave, I am sitting in her car, calling other bakeries to see where I can get a costume made cake on the spot. No one was able to accommodate my need in such a short notice. Eventually I was so stressed out that I decided to settle and called "Half baked" I told them that I will only pay $20 for this cake. The baker explained me that this bakery consider pricey because of the high quality, non GMO ingredients so the most she can do is to refund me $35 back and add 4 cupcakes. Either way I was extremely unhappy with this cake but I was assuming that at least it MUST taste bomb (there's no way that for $65 dollars it LOOKS and TASTES terrible) So I took her offer, got the half refund and the cupcakes and was praying that it will at least be the most delicious cake ever. Guys, hold tight. Today was his birthday, We cut the cake and tasted it. It was THE MOST DISGUSTING CAKE I'VE EVER TASTED IN MY LIFE. NON GMO "HIGH QUALITY" INGREDIENTS??!!! ARE YOU KIDDING ME??? CHEAP CHEAP TASTING FROSTING the type that make your throat aches for how sweet it is, the one you avoiding at a 5 year old birthday parties because one bite of it and it chokes your throat from a taste of sugar poisoning and cheap chemicals.

I cannot believe that a business like that even exists. We had one bite and the rest of this cake went to the trash!! I want All of my money back or I'll dispute it with my bank. Absolutely disrespectful place I still can't believe it what a terribly...

I had a friends birthday coming up and thought this would be the perfect time to try ordering some gluten free cupcakes for her. It's a bit of a hunt for an exclusive place that specializes only in gluten free baked goods in the valley area.

Was feeling pretty excited as I did see on the website they only use non-gmo ingredients and that's a good base. So they also offered a lot of different flavor combinations for the cupcakes.

The staff at Half Baked are nice and they were happy to answer all my questions about the gluten free products. I remembered my husband had picked up some of the their gluten free cookies that we shared with the same friends when we had them over for a weekend lunch and to be honest, I couldn't taste any difference in the gluten free choc chip cookies and regular cookies. Their cookies were delicious and as a test run we thought there was no issues with the gluten free cookies so this was the perfect place to try the gluten free cupcakes for my friends birthday.

I ordered a mix of different flavored cupcakes and everyone seemed to enjoy them for dessert. In fact, when I shared with a few people at the birthday dinner they were gluten free cupcakes everyone was impressed as they were fluffy in texture and not like some they had tasted before that were dense. I think we've all had those kind of gluten free cupcakes. These cupcakes were rich in flavor and not too heavy, but of course sweet as all cupcakes are.

The next day I got a call from my friends husband that the cupcakes must have been gluten and not gluten free as she had a lot of stomach distress during the night and couldn't sleep. I was beside my self as I thought they would be alright as we had done a test run with the gluten free chocolate chip cookies before. Was it possible the bakery made a mistake and gave us gluten cupcakes instead? Maybe we will never know. Mistakes can happen it's understandable. It's just disappointing when it's a friends birthday.

So would I go back to Half Baked, absolutely. It was last year when this happened and this year I baked the gluten free cupcakes instead of buying them and was very careful with all the ingredients. It all went well the next few days after her birthday so I was able to create gluten free cupcakes and keep it at a high quality in taste and flavor she mentioned.

They do bake regular non gluten free pastries and other baked goods we've tried and all have been delicious. But thought it might be helpful to others to share our experience with the gluten free side of things. We don't know 100% if there was the cupcakes and it's hard...