LivingKit — Local services in Burbank

I order and mirrored tv console. I waited and waited for the delivery, they claim they had to get it shipped in from San Francisco. I had a trip planned so I urged them to deliver it before I left because I would be gone for ten days. They delivered it the day of my flight, a few hrs before I left. It was delivered completely assembled so it was a large package. They had one delivery guy delivering my package, when I answered my door he had it sitting vertically on the dolly. Again this was a very large and heavy delivery. He brought it in my house and sat against my wall. Before I left I open the box to scanned the package, it seemed fine. I didn’t have the time or man power to take it completely out of the box. When I came home my boy cousin picked me up from the airport and took me home so I had him remove it from the packaging to move it against the wall I wanted it on. We bust the box down and he slid it a little and the mirror on side panel was completely shattered and broken off. The top part of the mirror was just cracked so it was still on the console. I told him to leave it where it stood and sent over pictures to these people. They told me it was pass the time period where they could take responsibility for the damage and they couldn’t give a refund or even fix or replace it. It’s funny because I talked to one of the guys at the store several times, he knew I was leaving. He even said “oh your back from your vacation” at the beginning of the conversation when I called to report the damages. Then they said, oh well the console was $700 and we fulfilled it for $500 with tax, like they did me a favor or something. That don’t have anything to do with me, it was advertised as $500, its not like they marked it done for me. That was the advertised price they sold it for in the site!! 🤦🏾‍♀️ After days of be furious, I finally just moved it all the way to the wall to get my living room back together and come to find out, the whole frame is damaged. Wood pieces broken off, whole long piece of wood panel fell from the bottom. It literally looks like somebody took a hammer and smashed the bottom of it in on the side. That’s how bad it is, it’s looks deliberate. It’s not a little damaged, like it was a small bump. Your mind couldn’t even fathom how a furniture store that has a delivery service could be that reckless and careless to where the damage could be that extensive. Like I said, it’s so bad it looks like someone deliberately took a hammer to it, to the point that the whole wood structure under the mirror is damaged so idk if I could even just go order a piece of beveled mirror and fix it myself because the frame work to glue it on is damaged. Like how could people in this industry be this incompetent, like this is literally what u do. I wouldn’t refer these people to a homeless person on the street. Oh yeah, they said all they could do is offer me a free wall mirror, we’ll see if I get that damaged or even get it at all. Oh and it’s...

Update: the below still stands true but the company isn’t responsive to issues after the purchase. I was in touch with the actual manufacturer since the store didn’t respond. They’d mentioned a year insurance, but maybe they meant it came from the manufacturer and not them. If so, they didn’t make that clear. But, I still generally recommend them.

Let me tell you the reasons why this store and its folks are AMAZING...

Prices (that's how I learned about them in comparison to the local large stores like Bob's furniture and others that I don't care to mention). Ease of Service Fast Delivery & Amazing Staff

Prices I knew what I was looking for so a simple google search uploaded a plethora of black leather reclining couches. I found the one I loved and then embarked on finding the best price. Amongst all the competition, there's was the best priced and they weren't far because I would require delivery. They had me hooked at the price.

Ease of Service I called Monday July 7th inquiring about the couch and services. The individual was super clear. They had the product, and he explained the process for the shipping and delivery of the sofa. I asked them when they could deliver and they said they were backed up with orders. I mentioned I'd be out of town for work July 11-24th but would LOVE if they could make a miracle happen and deliver before then so I could enjoy the couch now. He said they would try their best, but he didn't want to make a false promise. Fair. :) The payment was a breeze and simple. I requested the haul away for my old couch which was 150 extra fee, but totally fine.

Fast Delivery & Amazing Staff ... on Thursday July 8th I receive an email about shipping... I call their store and they said could deliver today if I'd be home... UM, Yes! ! ! He said they would be there within an hour. I was ecstatic. Sure enough, the gentleman arrived and somehow was Super Man and brought up the sofa despite there being stairs... He was amazing. The sofa was delivered faster than expected and arrived in excellent/brand new condition! They also took my old sofa... All this was done within 3 days of ordering.

Highly highly recommend this store! I had never heard of them before but they had me hooked with their competitive prices, and I will definitely order from them again in the future because they bring the 'human' into the whole process. It didn't feel like a distant transaction, and they simply are amazing. Thank you for such a lovely and easy experience. I will be coming in again for my next furniture purchase :)

PS. My dog approves of the sofa so we're all happy. Beautiful beautiful sofa and so comfortable.

UPDATE: while the couch was great, this company does no follow up assistance regarding faulty items/pieces on furniture. They sold and disappeared. I’ve had to be in touch with the actual manufacturer. Giving everyone a heads up about their after purchase...

Great customer service and communication. Ordered home office Furniture. Executive desk, credenza, file cabinet and bookcase. A couple of items was not in stock. I was called and informed it would be around 3 months before the manufacture had the other items available. Received a text around 6 weeks later that all items are now ready to ship. Received my furniture in half of the time it was originally going to take before shipping. Shipping (freight) was just a couple of days before it arrived. Well boxed and wrapped on pallets. All items were in excellent condition and nothing was scratched. Assembly was easy. LivingKit was always in constant communication via emails and texts. When I called them each person I spoke with was very friendly and professional. Also a great price on these items. Very happy with this company. A positive buying experience and they have quality products. I'm a happy customer and I'm sure you...