Ike's Love & Sandwiches — Restaurant in Burlingame

I've been yet again swindled by Mr Ike. I've ordered here three times and all three times it's been a bad experience. The first time I ordered a turkey and bacon sandwich. They charged $2 extra for the bacon which I'm okay with provided I get bacon..... They put vegan fake bacon on... I placed this order through Grubhub so I wrote it off as a mistake (It did not specify that it was vegan bacon on Grubhub and I assumed it would be real bacon). The second time they smothered it in mayo despite me specifying "no mayo", but again it was through Grubhub so I excused the mistake. However, I went to the store and ordered in person today to avoid Ike's wrath for Grubhub orders. It turns out I was mistaken. These issues weren't because of problems with Grubhub ordering, Ike just spends too much time loving and not enough time sandwiching. I ordered a salami and cheddar sandwich. What I got was an abomination to my small fraction of Italian heritage. The salami was NOT salami. I'm pretty sure it's some weird vegan substance that was merely impersonating my salami. The cheddar was nowhere to be found, I can only imagine it fled the scene of the crime that was this sandwich. Even the vegan salami was sparsely populated amongst the forest of lettuce that I can only imagine was shot onto my sandwich by a lettuce cannon. Not only was lettuce the dominating species inside my sandwich but it also invaded the ENTIRE SANDWICH WRAPPER. There was lettuce everywhere which generally isn't an issue because I like lettuce, but on this particular day the lettuce bazooka must've missed the sandwich and landed it's shot in my wrapper because 70% of the lettuce was in the wrapper. I get that some people would like vegan salami and bacon, and I'm happy they offer that. However, asking for a salami sandwich should entail real salami unless someone specifies that they want vegan salami. I've included pictures of the sandwich as well as the "salami". Excuse the blurry photo my hands were trembling in fear of this sad looking...

I have to quote a review from a week ago I just read "Walked in there just now to order three sandwiches and was told they had just gotten a large order to go and they weren't serving any other customers. Never seen that before from any restaurant."

This was my EXACT experience today. The hours on the door state 10 AM to 8 PM but the guy at the door said only door dash or ubereats orders are allowed - this is very disgusting marketing behavior for a retail establishment. If you do not want to serve the public then become a door dash kitchen it seems that is what you want your establishment to be. I only walked in to see if I could find a vegan offering to split with my spouse but apparently this store doesn't want to take people's money because they are, as the gentleman from a 12/10/22 said very accurately "not serving walk in customers". I have been to Ike's before and never in my life have I experienced rejection to make a purchase or even look at the menu due to under staffing. I would suggest the business owner sell this location to a "The Sanwhich Spot" or to a "Togos", at least they would give me and apparently MANY other customers the time of day.

I cannot be clear enough please look elsewhere as you will only get turned away unless you order through DoorDash!

-PS the owner is unaplogetic about this, refer to the previous review from 12/10/22 for a citation...

Friendly staff! One gentleman pretended to answer my allergy questions but he wasn’t honest about not understanding English - so he answered incorrectly. The other showed me Ike’s allergy card and answered all my questions. Glad to support businesses with vegan options. FYI the Meatless Mike meatballs are spicy like Italian sausages to those who are pepper-sensitive. Had to give it away to someone in my household. Also the sodium content is SUPER-HIGH - 1850 mg!! I’m adding my own vegan burger and eating half today and half tomorrow to just to balance it all out. Overall good flavor, yet a bit pricey...