Caffè Nero — Restaurant in Burlington

Terrible experience with Service, time and again! If in the past, it was just unbearably slow… then now there is a Manager with a chip on her shoulder, who even herself doesn’t know her product, her duty to the customer and how to behave, represent and uphold the face and values of the company.

Specifically, when inquired of their combo deal and then went ahead to request the “soup and sandwich 🥪 “ (which happen to be the part of the advertised deal on a plaque right in front of her!) - associate turned (out to be!) manager - didn’t spot nor explain nor correct: that my sandwich wasn’t part of the deal!🤦🏻‍♀️

The pseudo manager then used the opportunity to come out and track me down in the dining area, with a “free drink” card clutched in her hand, attempted to use that fake “carrot 🥕 “ to threaten and berate me and to tell me off and to never to come into “Her Store 🏬 Now!” Wow 😯 Speechless 😶 Without Speech! In the words of the great Elaine Benis (“Seinfeld”). Such sheer unprofessionalism… never mind low self-esteem and defensiveness… in a service industry environment! Beyond belief! The company needs to rethink its Manager in Training program. A lesser person might have created a scandal for the entire store and made it a spectacle for 30 some people! I just gave the stupid free drink card to a student studying 📖 next to me and told the manager to grow up. The location, tho’ well situated and arranged - is...

Manager at this location is not customer service oriented. Menu and pastry selection is very limited in options. Their food is pre-made somewhere else and sits in the cases for many days. That’s why sandwiches are dry and stale. I’ve also caught workers constantly touching their nose and mouth repeatedly before touching food and beverages to be served with bare unwashed hands. Call me neurotic but I find it unhygienic. I am a coffee and cafe addict. I’ve spent an insane amount of money practically living at cafes in NYC when I was a grad student. I’d keep reordering sandwiches and espresso all day long while on my laptop. My latte was flat, bland with no taste, barely warm and watery. Employees don’t care about doing a good job or making customers happy. Even Starbucks has upped their game considerably by improving its drinks and treats customers better. I’m a coffee connoisseur and I’d rather go to Starbucks instead which is how low the bar is with service and food quality. The only positive is the location with plenty of parking and the spacious size of the cafe - that’s it. Also no matter what time of day you call, staff never picks up the phone. It’s not that busy so very strange and...

I went yesterday with my family after shopping. After spending a good amount of money on terrible lattes the people that were with us had a to go container of food waiting for us to get our order. Like a customer has the right to sit in a table to wait we did. When a lady with the rudest customer service attitude yelled from the cash register (we were on the other side of the store) to put the container away, when it was away the whole time. As I’m waiting again for something else I wanted to order the man at the register with the rudest customer service (even worse than hers) told me i had to leave his establishment now. I continued to wanted to order but he just kept staring and saying to leave now with my family. I never write reviews even if i had a bad experience. But it’s insane how this place has business with them two. Asking a customer to leave just because we had a CLOSED TO GO CONTAINER is insane. If I could give this place 0 stars I would. To make it all worse, when we were walking away they laughed about it with a customer that was in line behind me, they kept mocking and laughing at us. People like this shouldn’t have jobs that need to deal...