KFC — Restaurant in Burnsville

Have stopped at this location several times over the last couple of months on my way home from the casino, during construction on County 42 (taking a different route; County 5 would bring me right by this restaurant right around 11am). I think the cashier was usually Mary, a nice younger than me gal. Very friendly and always got my order right. Times change and it’s now out of my way to go there, but wanted to get this review in while memory still serves me. I had heard this commercial about their chicken sandwich being on sale and had tried it at another location in Apple Valley and bought the combo (sandwich, fries, drink and a cookie). Move over McD’s! There’s a New Fries in town! Holy Moley are they good! First fry I’ve ever bought that tastes great without ketchup or any other sauce needed! I order the chicken sandwich without pickles because I only like them on burgers (hear that Chick-fil-a? Without your pickles your sandwich isn’t anything spectacular). The sandwich comes as a full filet, not mechanically separated chicken reformed into a patty (hear that McDonald’s?). It tastes great with the mayo. They keep giving me packets of KFC Sauce (whatever that is), I end up accumulating them and adding to other food for added flavor; there isn’t anything in the combo that needs this sauce. Cookie is soft, not hard like you’d expect a pre-packaged cookie to taste. Drink is a drink, like any other. Nice selection though. If you go here, be aware of the road in front- potholes! This isn’t their fault, it’s either the city’s responsibility or the land owner’s (Speedway next door needs this road, I don’t know if there’s any other way to access them. I wouldn’t doubt they put it in and are responsible for the access. KFC also needs it, but the gas station was there first). It just takes some finesse in driving around the potholes. I highly recommend this location based off employees’ service, I’ve been there other times and kids today… well are kids. Everyone is good at theirs jobs. The drive up window is huge! and low- at a car’s window height. I really like the outside look of this restaurant (never been inside, the parking lot can hold a few cars; probably more than people could...

Just placed a order through Door Dash. On the door dash menu it shows a advertisement for hot wings. But you cant find the item to order. So i called the KFC and asked them what to do? He asked for my name and said just order a 4 piece piece meal and ill just swap it out because it was close in price I did exactly what he said. What did i get? A 4 piece combo meal. No swap no wings! I called right away and said the order was wrong. His reply? They didnt tell me there was a swap. Then silence. I asked what to do. He said call Door Dash and cancel payment. I said thats not fair to the driver! Then silence. I asked again what your gonna do? He said call tomorrow. I said i want dinner tonight. Once again silence. I asked what his bleepimg name was, he was scared and refused to give it. Apparently KFC is having a very hard time finding competent employees. Sounds like it was his first job. He was thrilled when i said ill just call the manager. He was scared and wanted to get off the phone and get back to screwing orders up! So sad no customer service for someone who paid 28.00 for a meal that i never asked for and then to deal with that scared...

I went into the restaurant on March 15, 2018 around 9 pm for a take out order. I ordered two meals, a Big Box with 2 pieces of chicken and popcorn nuggets, and a Popcorn Nugget combo. I specified white meat chicken for the Big Box and was told there would be an up-charge for the breast. I said that was fine. I also asked if both meals came with a biscuit and was told they did. When I got home I discovered that I received a surprisingly small thigh and a tiny drumstick in the Big Box and only a single biscuit. I attempted to call the restaurant at 9:30 to talk to them, but nobody would answer the phone; I gave up after it rang 25 times.

I also want to point out that when the manager got my drink cups he had put his fingers inside the cups as he put them on the counter. I don't know what he has been doing, cleaning toilets, handling money, whatever/ nobody should be putting their hands or fingers anywhere near the rim of a drinking vessel.

I'm not sure I will be returning...