Mario DiCarlo’s Pizza — Restaurant in Butler District

Walked in I was one of two people. But they served about 6 people before asking if everyone had been helped. No I said. My pizza came out and he apologized. Got my dipping sauce free but only because I forgot to ask until I was paying. No big deal. Wasn’t upset. But then I got home and the pizza was cold. Cheese unmelted. Crust was pretty hard. This isn’t indicative of every experience here. But it’s pretty hit or miss anymore whether I have a good experience. Each employees idea of extra pepperoni is wildly different. I order extra pepp everytime and sometimes I’m lucky to get 4 pieces per slice. Other times it’s acceptable. It’s never great anymore. I’m going to start going downtown again, but honestly have had some bad experiences down there also. Maybe it’s time to retire DiCarlos ? Idk just a very unpleasant experience this time. Think my money might be better...

Our AC is out at our house and we wanted a pizza for dinner so we decided let's give them a try cause we don't want to turn the oven on when it's 80 in our house. Tried calling to place an order but the phone said that it was in use and couldn't place the call through. We were like ok, it's a family owned business, it happens. So my husband went up to place an order got it home and NOTHING is cooked! The pictures online showed cooked pizzas and we get unmelted cheese, uncooked pepperoni, and uncooked onions! So now, I have to turn on my oven and make it 90 plus degrees in my house. Plus for a $27 pizza it really should at least be cooked. I literally want to give a...

Hit or miss on quality and customer service! The quality of pizza has been consistently inconsistent. Sometimes the pizza is spot on and tastes perfect. Other times the crust is undercooked. Sometimes the sauce tasts amazing wile others it tastes old and spoiled.

Half the time their customer service is amazing. The rest of the time they are rude and do the bare minimum to service the customers.

Very rarely does both the quality and great customer service coincide! It's a shame because Mario Dicarlos used to be amazing!...