Eat'n Park — Restaurant in Butler Township

Ordered delivery, half of order was missing but location chose to charge me. What was delivered was cold & of mediocre quality at best. According to manager on duty Kimberly, is a service contracted out by Eat'n Park. Kimberly was unable to correct the situation as she refused to take responsibility or accountability for a service that she is responsible for administrating on behalf of Eat'n Park. Her lack of training, knowledge or understanding of company contract & business model does not speak well of C-suite or ownership in communicating commitment or shared company values or importance of brand identity in a competitive marketplace. This is my 2nd experience with Eat'n Park as everyone deserves a 2nd chance. Obviously the issues of food quality, commitment to meet or exceed expectations or even understand & execute company contracts are not values the this location has and/or shared by leadership. Very disappointing in that my wife, family & friends were loyal customers. Brand identity is word of mouth. Word is lack of customer focus & food...

We have been very disappointed in our food. My grandson likes to go eat fish and he likes to go to eatnpark well I can't tell you how many times that I have gone to the eatnpark on New Castle Road and the one up beside Clearview Mall and I have been disappointed so much lately. Today is December 8th we went to the eatnpark by Clearview Mall my granddaughter got the children's pasta dinner seriously her noodles felt like they just came out of the refrigerator and add some warm sauce on top of them... her mashed potatoes were cold are french fries were cold my grandson's fish was still cold in the center I had chicken broccoli Alfredo and mine was cold had to all be sent back. Let's get it together Eat'n Park because this has been too many times but I have to say tonight they took everything back brought us all fresh new stuff out and I'm pretty sure they probably microwaved it... because it was piping hot when they brought it back out. They were very apologetic and they did take the fish dinner and the chicken alfredo dinner off...

Went there for breakfast ....was seated by the hostess and was told who our waitress was. (Older woman) A regular came in, (obviously cause she knew what his order was going to be)we still sat without drinks or anything as this gentleman got his breakfast. By the time we saw our waitress for our drink order they were taking apart breakfast buffet. We were iritated but ordered lunch at least. Once again watched ppl receive their food orders that were sat way after us. We got up and left. On the way out, we asked for our check to pay for the drinks we had and the manager said no worries, you don't have to pay for them since your service wasn't good. Even though that was decent of him, he acted as if it was no big deal this waitress can't obviously preform her job responsibilities. So, we will never go back to this eat and park again. Waitressing can be strenuous, I am one. However, at least acknowledge your tables as you walk by and tell them you'll be with...