The Sweet Spot Bakery Cafe — Restaurant in Caldwell

TAYLOR MORRIS, I am a proud Employee of SWEET SPOT BAKERY. The response I am about to provide is a factual and non-bias statement. I happened to be the the other associate communicating and observing the details with taking your order on this day. I was paying very close attention due to the fact that I am fairly new, and training. Upon being hired, it was expressed to me how important it is to get details, likes, and dislikes when taking an order for a semi custom or custom cake. One of the most important strong suites that Sweet Spot Bakery provides to the community is executing a customer cake order to the very best of their ability. They take great pride in knowing that their product, and creations provide the perfect aesthetic to any life celebration and day. While observing your questions, wants and needs for your sons 1st Birthday. You explained it was a monster theme. Penny showed you an example of a previous cake done. It was greens, blues, and you loved it. You explained that the theme was monster GOOGLY EYES. As Penny asked for any more details? You and your Mother both said, “ we’re not picky”... You also made the statement that, you trust our opinion and work, as long as it had “GOOGLY EYES”.. With those details given, the Birthday cake was the blues and greens with GOOGLY EYES... similar to the one you loved from our photos. The smash cake was done orange to give variation in some bright color, and extra fun for your sons birthday. The horn that took extra time, and creative work was a little something to make this little monster cute. I’m sorry you were not happy about the stabilizing stick to hold the horn secure. Most know that these are needed to hold upright fondant on custom cakes. Even without this stabilizer, the horn could potentially poke an eye and injure it. If you intend smashing your 1 year olds face, I would recommend removing it either way. This is common parenting advice from one mother to another. It really is not about the stabilizer stick. I am also very sorry about the buttercream getting touched when being boxed. I am very sorry we had to “fix” it for you. Last but not least, I am very sorry that your statements, “ I am not picky” and “we trust your opinion” resulted in an adorable “ORANGE “ Monster smash cake with a horn that had a lot of love and creative effort applied into it. A big part of it was that horn she added to make it extra cute. Words of advice to you Taylor, “communication is key” in any situation. Especially with “expectations”... I am so sorry you are not going to return. I agree that Walmart Bakery will be a better choice for you. Your attempt to imply that Sweet Spot Bakery is incompetent, and unprofessional, really shows how much bliss ignorance holds. Good luck with your future cake orders! Proud Employee of SWEET...

Unfortunately, I cannot recommend Sweet Spot Bakery due to their lack of customer service and I won't be going back. I heard nothing but great things about them so I decided to order a custom cake for my daughter's 6th birthday about a month in advance. I spent about 20 minutes with one of the employees going over the details of the cake (size, colors, design, etc.) - that process was great! The day I came to pick up the cake the morning of my daughter's party, upon the same employee showing me the cake we both immediately noticed that the top half of the cake was green - not the turquoise/aqua color that I had picked out. She agreed with me that the color was definitely different than what we had selected. She verified that she had wrote down the correct color on the order (which she had). She then told me that she would take a picture and send it to the Owner because she wasn't sure what happened. I didn't receive any type of apology from the bakery or discount. I was hoping/expecting to maybe receive a call from the Owner but that never happened. The color error wasn't a huge issue - what I take more issue with is the nonchalant attitude of the bakery with not following up with me. I don't care how "yummy" or "cute" - if your customer service sucks, I won't be back....

Two words describe my cupcake experience from the Sweet Spot. “Sheer disappointment”. What I expected and what I received were complete opposite ends of the spectrum. I specifically like to purchase baked goods from a bakery for the freshness, care of ingredients for taste as well as appearance of the decorating skills (we do eat with our eyes first). I have no problem spending above average costs for above average products. With that being said, I visited the Sweet Spot Bakery in Caldwell, Idaho for the first time this weekend and I assure you this was the last. I paid $3.50 PER cupcake. That’s $21.00 for a half dozen!!! If you look at the picture, this cupcake isn’t any bigger than a pre-packaged grocery store chain product and in fact, is smaller! Not just the size, but the texture was that of a cupcake that had sat out for at least two days. The claimed flavor for this particular cupcake was sweet vanilla…. Ummmmm ok, if you say so. I would have truthfully gotten a bigger, better tasting cupcake from the bakery at WalMart and for a fraction of the cost. Their product isn’t anywhere near the league their prices dictate. If you want a great tasting cupcake worthy of its price tag in taste, size and appearance…SmallCakes on Overland Rd in Boise will be well...