Cold Stone Creamery — Restaurant in California

This location is amazing. I come here all the time and every one of the people that works here are super friendly and amazing. With that being said, I visited this store tonight, 7/27, and was one of the people behind the last person that left a Google review for this day. They left a terrible review and it was completely unwarranted! The store got an unexpected rush and they were doing the best they could to keep up with the line as well as their online orders. The man that was with the chick that left the bad review was being impatient and rude. I could call him other things, but I'll keep it clean. He was cussing at the employees, telling them he "wanted his ice cream today, not tomorrow" and the employee that they were trying to say in their review was giving them attitude, was in fact not, I was there, I witnessed the whole interaction. The guy kept asking the employee why he wasn't helping, obviously not seeing that he was working on online orders. He also photographed everyone waiting in line without their consent and posted them in their review on the internet. Everyone that was in line behind this guy agreed when he left that he was a jerk and we told the employees as much and that they shouldn't let a guy like him ruin their night. I just want to come on here and make sure the company knew that the 1 star review from today, 7/27/2025 was absolutely unwarranted! The employees at this location are amazing and dont deserve...

We parked in front of the store attempting to place the order through the all. Then tried online. It was a large order. After about 20-30 minutes of waiting in the parking lot for the ice cream, they called to let us know they were ready.

These pictures are basically the exact same product we received. Immediately upon seeing the ice creams melted like this, we went back into the store requesting to work with them to fix it. Maybe they could fix the ice cream right away. Or give us a refund.

We handed them the ice cream and waited. They came back out and denied us a refund. They gave the ice cream back and gave us a card to call the manager.

The call with the manager was such a frustrating experience. He was asking where was the ice cream when we got it. Explaining how ice cream works and why it melted so fast. He kept trying to make a point and we just wanted this problem fixed.

I am giving 2 stars because he actually ended up saying he'd give us a new batch of ice cream when it was convenient for him. But we were sick and unable to make it. I asked if we could do it another time. He has yet to respond.

We used to come here a lot before. Very unhappy with the way...

I can only account for my experience and my first time use at this location was through DoorDash. I was passing through. I’m a truck driver and I order cold Stone creamery every now and then it’s never brought to me with any real toppings in the ice cream. it doesn’t sometimes taste well Even the waffle bowl sometimes taste stale or uncooked at other locations but at this location it was the best that I’ve ever ordered through DoorDash. It had a lot of toppings it was mixed in well the waffle was cooked wasn’t too thick and actually taste very well. I enjoyed my entire Create your own in waffle bowl. I always order to love it and when I come back through again, I will definitely be using this location for my cold stone thank you guys much success...