Starbucks — Restaurant in California

Dear Starbucks Customer Service,

I am writing to express my deep disappointment and frustration regarding my recent experience at your Starbucks on Friday, June 30th, at approximately 9:03 pm.

As a loyal customer of Starbucks for several years, I have always enjoyed the exceptional service and the quality of beverages I have received. However, on this particular occasion, I encountered a distressing incident that has compelled me to voice my concerns and reconsider my patronage of Starbucks.

On Friday, June 30th, I visited Starbucks to order my usual drink, a grande brown sugar shaken espresso with no ice and extra oat milk. To my surprise, the manager on duty refused to accommodate my request, citing it as a policy violation. I was informed that my drink order was deemed a hazard, and I was given a lecture on the potential risks associated with it.

I would like to clarify that I have been ordering the same drink at various Starbucks locations for years including this one, and this is the first instance where such a request has been denied. I understand that policies may evolve over time, but I believe it is unfair and inconsistent to refuse a long-standing customer's order without any prior notice or explanation.

Furthermore, the manner in which the manager addressed the situation was not only disappointing but also disrespectful. Instead of politely explaining the reasoning behind the policy change, the manager was rude and lectured me in a condescending tone. This behavior not only tarnished my perception of the Starbucks brand but also left me feeling disheartened and undervalued as a customer.

As a result of this unfortunate incident, I regret to inform you that I will no longer be visiting this Starbucks for my coffee needs. While I understand that every organization faces challenges and evolving circumstances, it is crucial to maintain open communication with loyal customers to ensure a positive and consistent experience.

I kindly request that you look into this matter and take appropriate action to rectify the situation. I suggest revisiting the policy and providing clearer guidelines to your employees regarding drink customization, as this will prevent any future misunderstandings and uphold the Starbucks reputation for excellent customer service.

I would appreciate it if you could provide me with an update on the steps taken to address my concerns within the next two weeks. Should you require any additional information or if you would like to discuss this matter further, please do not hesitate to contact me via email or phone.

I genuinely hope that Starbucks can regain my trust and loyalty as a valued customer. I have always appreciated the brand's commitment to providing an enjoyable coffee experience, and it is my sincere desire to see this issue resolved in a mutually satisfactory manner.

Thank you for your attention to this matter, and I look forward to hearing...

On google and on the front door it says they close at 10:30pm We arrived around 9:15 placed our drink order and immediately the cashier let us know they closed in 10 mins, another customer walked in and they told her they would be closing and that they could take her order that she had “60 seconds to order and they can get her out” Sure enough we got our drinks and cashier went out her way to let us know that they were closed at 9:30 when on the website and anywhere online it says they close at 10:30 pm as well as on the front door of the establishment. No where does it say the lobby closes 1 hour before the time posted. At exactly 9:30pm 3 other customers are walking in and she is yelling from across the counter “ that they are closed that they can only order through the drive thru and that she was already trying to get these people out!” Someone needs to educate and teach this young lady who was extremely rude some customer service skills and corporate should have signs that the store closes early at 9:30pm and the drive thru stays open until 10:30pm so people are not driving over and having to deal with the unwelcoming attitude of this girl. The fact the she referred to us as these people and getting them out was extremely rude as we are picking up our baby and drinks to head out. I let her know that it was very rude of her to talk about us like that as we were already complying with leaving. She then tried to bicker back which is very unprofessional and she was non apologetic as we are walking out. I honestly rather drive further to the Clinton Keith location where they have amazing...

We moved to Winchester a couple of months ago and stop at this location because it’s the closest one to us. Today is the last day I go to this location. On multiple occasions I’ve ordered food and on every time except for one they have missed some part of my food order and I stand waiting for way too long. Today we went in, ordered two cups of coffee, a boxed milk, a chocolate croissant (their last one), a lemon loaf, a plain bagel and turkey bacon sandwich. We got our coffees and lemon loaf first and was sent to wait for the last three items. 20 minutes later!!! I inquired about where the rest of our order was. I was told it was being put in now and will be out shortly. A few minutes later I was told my order was being checked on, at which time they came back to say that oh now my order went in to heat up. They said the long wait was because of the drive thru and mobile orders. At which time I said I had been there before all of the people currently waiting on an order. I was given a $4 gift card for my wait. Then another few minutes later I was told, the last chocolate croissant that I ordered is no longer available and asked if I wanted a different croissant. At that point I asked for my money back because I had to go, I had no more time to wait on food that should have taken 15 minutes at the very longest! I gave them two stars because through the whole process the staff was nice and...