Jersey Mike's Subs — Restaurant in California

I usually NEVER have an issue with Jersey mikes. I was so excited to introduce my friend to it since it would be her first time. We’re starving, but patient since we’re not too familiar with the menu and I was curious to try something new. As we’re looking at the menu, (the lady who was extremely impatient and abrasive with us for no reason. I didn’t get her name but this happen last night 3/8/25 & her coworker on the grill was Emma Lou) yelled over to us that when we’re ready to order that the line would be over there. I took that interaction with a grain of salt because we weren’t ready to order yet and we had been standing off to the side for a minute discussing the menu. Once we were ready, the way she took our order was so hostile and hurrying us along. Simultaneously interrupting us while taking our orders and getting the order wrong. I ordered a mini turkey and provolone and just as I was about to ask for it to be double toasted she RUDELY interrupted me asking me what bread I’d like and immediately after telling her she rolls her eyes and turns around to make said sandwiches without even attending to my requests that I couldn’t even ask because her attitude was so abrasive and completely unacceptable. Given the fact that it wasn’t even busy, it was 8:15 and given the fact that after I told her I wanted my sandwich toasted she just removed all the avocado lettuce and turkey and cheese and slightly toasted my bread instead of just owning up to her mistake and remaking it. She didn’t ask for my mikes rewards either and I had it ready for her to scan. The only reason I was aware of this was because of the two older WHITE men behind us who ordered and the lady offered him to use his points. I don’t know if she’s racist, or has esteem issues. But being the fact that this woman has multiple complaints. She should be dealt with and or let go. Especially if she’s representing...

UPDATE!! April 22, 2025 Revisited this place after 5 years! Yes, decided to give it another try. BIG MISTAKE!!

Employee named Carolina was ringing up orders while cutting and wrapping sandwiches. I told her to please not touch my sandwich after she touched the register. She said, “I touched it with my knuckle“ and proceeded to laugh and roll her eyes with her coworkers. She went to change her gloves and her coworker asked what’s wrong. She was laughing and rolling her eyes.

I told her that what she did was a serious health violation. She just kept laughing. I told her I was glad she found it funny and that I would report this incident. She seemed throughly amused. I’m so disappointed that this is the kind of employee you are hiring. Not only did she know that touching the cash register while handling food was wrong, hence her knuckle comment, but she didn’t care one bit.

FYI: Touching a cash register and then directly touching food without washing hands in between constitutes a health code violation in California! It’s not petty, it’s DISGUSTING!!

Employee named Anthony wrapping and cutting sandwiches by the register needs to change gloves after touching cash register, dirty rags, and tables. So disturbing! Told several employees. No one seems to care. Will be contacting...

I’ve been here twice and the first time the restaurant had dirty tables and flies everywhere. The floor had food scattered all over and the bathroom also needs to be thoroughly cleaned. The second time I went in very similar environment. I almost walked out because as a pregnant women I was nervous about getting sick due to the conditions that the staff were preparing the food. The cutting board was filthy with vinegar, oil and lettuce but that wasn’t my biggest concern. They put the spices container, vinegar bottles on top of the cutting board and then moved it by wiping it down with a generic towel they reuse over and over. At other locations, they prepare the bread on a wrap. The bread was leftover from another sandwich they had made before and it had been sitting on the counter for a while. Again flies were roaming. When I brought it up to the girl finishing up my sandwich looked shook, but had no problem cussing prior to that moment alongside another coworker and a manager. Why hire so many people on a shift if no one can clean and have a sanitary sandwich prep area. The meat/cheese slicer was also dirty with meats left over from...