Smashburger — Restaurant in California

I gotta admit, "Smashburger" is one of my top favorite places to grab an authentic, juicy burger. And considering they have been in business since 2007 while serving up burgers in nearly every state in the USA as well as Canada, the United Kingdom, and several countries in Central America, they must be doing something right. I had the opportunity trying out their all-new location at the Howe Bout Arden shopping center during the afternoon of Sunday 5/29/2022.

Those of you that remember that Smashburger used to be at Market Square (adjacent to Arden Fair Mall) for many years before relocating only 1/2 mile to this new location which opened its doors in April 2022. This is a great location since there are several other eateries, an ice cream shop, a coffee shop, clothing stores, and a movie theater. Parking for the most part can be relatively easy since this popular outdoor center was well-planned. The inside itself is quite spacious, inviting, and open that includes a TV, a self-serve fountain drink area, and two gender optional restrooms.

During my visit which was around 3:30pm, it was not very busy as I was able to walk right up to the counter to place my order. I went with an order that I have not yet tried, their "Truffle Mushroom Swiss Burger". The burger itself included certified Angus beef, aged Swiss cheese, sautéed crimini mushrooms, and truffle mayo on a toasted bun. I decided to make it a meal by including "Smash Fries" which were tossed in rosemary, garlic, and olive oil and a Dr. Pepper to wash that down with.

Since it was such a beautiful spring day, I decided to dine outside. After placing my order, I was given a number, grabbed my napkins, filled my drink, and proceeded outside. There is quite a bit of outdoor seating (which actually is shared with several other neighboring businesses). My burger/fries are brought out to me by the same young woman that took my order. Overall, the flavor is on point which a generous amount of mushroom and melted swiss cheese. The only minor complaint is that the patty is a bit on the smaller side. No big deal but that's the only drawback about the burger. The fries were delicious though as the 'regular' size is perfect for myself.

Overall, "Smashburger" is a very good, above-average place to grab a quality burger. Prices are a bit on the higher side in comparison to In-N-Out and The Habit but still very high quality with the meat, bun, and ingredients that are used. I definitely see myself dining here again in the future since I do spend a lot of time doing my shopping (at Nordstrom Rack & HomeGoods) as well as a great spot to eat before catching a movie. With that said and done, I am giving the new Arden Smashburger four...

Not often do I give out 5 stars, not in my nature. But this location deemed it, just on the nose.

Every single food item I've had here is great. It has a crisp fresh taste, and comes out hot. Great portions and selection.

Service stood out as well; ordered 2 burgers, and sat down. The food is brought out to you like a sit down restraurant that has just a bit more than fast food speed. I took a bite of my food, and it wasn't the burger I ordered. Checked the receipt, and it appeared the order either wasn't heard, or I didn't express myself. Either way, Melanie sp was very accepting and helpful. Offered to replace/recook the burger.

The place is very clean and modern, with both indoor and outdoor seating available. Not too loud audibly, and has a convenient layout.

When Mel *sp * brought the new burger out, I offered, multiple times, a tip that was refused. I had to have a gentleman at the register make a tip jar :)

I will probably always get a burger from here, every time...

We just got our lunch . The cashier/server name asha was extremely rude !!!! Initially upon ordering i told her nicely to replace the tomatoe to onion , and she gave me a response with an attitude repeteadly that “theres already onion in there. And i kept on responding saying “i know but i just want additional onion .

Secondly we ask for hotsauce and asha gave us soo much attitude and looking soo annoyed .

Third i was standing in the to go order table ,she rudely ask me to move away because no customer should be there . She could’ve ask me nicely . So i ask for her name to report her .

Fourth she went outside aggressively asking me if i want to talk to her manager . Which i declined because from her asking me that ditectly probably means shes close to the manger of that store or she will just lie about her attitude .

So whoever is reading this .she can lie about it . But this girl is not a good asset to ur company . The rudeness we received was...