Best Buy — Local services in Sacramento

We’ve been Best Buy customers for more then 5 years. We bough a bunch of product and Geek Squad to them. We had never used Geek Squad, that bought, before this week.

This week we bought new premium class Lap Top (1600$) with Geek Squad warranty(400$) from Best Buy (Arden Way). Ordered in store with delivery option. We’ve been told by sales person that the warranty covers everything, even damage and that delivery person should get our sign, when deliver. If no, the deliver person will not put the package next to the door and try again next day. If we will not be at home at that time, we will need to go to their office to pick up. Package was put next to the door, without even call or message (OnTrack delivery. In the store we were told that Best Buy deliver only with Fedex and UPS). We were at home at that time. The box was broken. When we got to the same store, where we bought the lap top, we was told by manager that the delivery never ask for sign and just place the package next to the front door. It seems that He was protecting the delivery service then us. We returned our order, but wasn’t been return money for Microsoft Office, that we bought together with laptop. However we had one more question to the managers. This week also happened that our TV, that we bought 3 years ago, got broken. When we bought the TV and 5 years extended Geek Squad we was told that the Geek Squad covers all the damages and issues(Best Buy Elk Goove). This week when we asked for help we was told that the screen damage doesn’t be covered by Geek Squad. We paid 80$ Geek Squad for 400$ TV protection for nothing. I found in the Best Buy Geek Squad their explanation about warranty and this gives very low coverage. We received different information in the stores and in the Best Buy app.

Since we have 43” TV, we couldn’t bring it to the store. Some technician was supposed to come. But he sent me a message and asked me to send her a picture of the problem. Then she said that it is seems like physical damage, so it is not covered. She even didn’t come to see. We have 2 more years for this coverage but can’t use it, because of the damage.

We’ve been lied a lot of time. Manager, that we were talking about just apologized. Even didn’t try to negotiate and keep us with the Best Buy.

The Customer Service is Poor, no trust nor to this company nor to the Geek Squad. We are very disappointed. We do not recommend to anybody the Best Buy, and especially the Geek Squad. We don’t trust Best Buy anymore. I highly do not recommend delivery options and warranty options from this company. I highly recommend you to find another company, that take care for their customers. Best Buy don’t care for their...

Accused of stealing- I came in today July 1st 2019. I had a Nimbus Wireless controller I bought the week before with the help of an employee. I was sad to realize it didn’t work with my game. So I did not want this controller anymore. I went In to return it, already standing in line I notice the worker in customer service, staring at me which I thought was weird. He was an African American maybe 5,10. He instantly made a remark at the box, which was stained from my dirty hands. I work in construction and part time mechanic. The worker then tries to peel off the sticker on the back. I thought this was weird too. He then pulls out his phone and searches something then calls his superintendent. He tells me he’ll be right back. He comes back and says “we won’t be able to return this because it appears this sticker was taken off and the model numbers don’t match up.” I go what?? I got this last week with the help of an employee, look at your cameras. If it was wrongfully returned before, then it was wrongfully sold to me. I asked for this superintendent, who originally backed up the worker and his claim, but after several minutes and after I told him his worker tried peeling the sticker off himself. Which is why it was folded up on the corner. I told him the sticker was completely normal until he tried to remove it, then saying I did it. The superintendent realized the model numbers could be different so he allows the return. Then he makes a remark to me, “that box is dirty, what did you do take it camping?” I replied “oh sorry I’m a mechanic and work in construction. Not that I’d expect a pencil pusher like you to understand what that’s like.” He walked off. Stupid incompetent management and stupid employee who thinks he’s some security conducting an investigation. You work at Best Buy, fool. If this is the customer service that represents this company then sorry, I won’t be back here. I imagine this company will soon be under the rug when the next recession comes. Best Buy is going to be phased out just like game stop. Middle mans are...

The customer service here is disgusting. I purchased a vacuum at another location earlier in the day for my mother. When I was almost home my dad called saying he already picked one up so I went to this location to return it since it is right by my house. I had the original reciept and box had not been opened. The kid at returns first said he needed to check with a manager because he didn't know if he had enough in his drawer. Manager asked what the item was. He told the manager it was a vacuum purchased from another location earlier that day for cash. The manager said I couldn't return it there. Not today or ever. I had to go back to where I bought it. The big poster on the wall with their policies states any item purchased online or in-store may be returned to any store in the U.S. The manager said it says on my reciept that it is up to manager's discretion but nowhere on my reciept does it say that. I even called customer seevice who confirmed that there was no valid reason I could not return my item. I was then informed this was because of increase in fraud in the area. I suggested that they call the other location to verify my purchase but the manager made no attempt to help out or verify or anything other then just saying he was done with our conversation. Now I have go take extra time and spend the gas to go back to the other store. This is horrible customer service in my opinion as their is no valid reason for denying my return. I guess I should have been prepared since the same manager had been extremely unhelpful and rude to the lady in front of me. I have spent thousands of dollars at best buy over the years but will now take my business elsewhere if this is the kind of ssrvice this company finds appropriate and this manager is the type of employee they want representing...