Villa Lucia's — Restaurant in California

My friends were very excited to take us here. They had said the food was amazing and the staff were super friendly. The food was good. I wouldn’t call it the best Italian but I would eat it again. I order the baked ziti but felt it was something I could totally make at home. My biggest issue was how rude our waitress was. She barely came to the table, barely helped us, took our order and we had to ask for a drink refill (which only happened once because we asked). Even then we saw it was busy and didn’t complain. However, we sat forever waiting for our check and we finally flagged down a kid cleaning the tables. He got the waitress, who came over obviously annoyed. She then became visibly angry when we asked to split our check for a table for 4. We just wanted it split in two. My friend kept trying to explain we needed the check split and she had also been trying to order one more entree to go (but the waitress was never at the table through out the dinner to do this). The waitress kept interrupting her asking again what she wanted. I finally said something when she tossed her hands up in the air and rolled her eyes at my friend (who had been saying all night the waitress had worked there forever and was awesome). At that point I asked if she had a problem with us because she seemed visibly angry. She proceeded to tell me, “well your making my night difficult splitting the check and you should have thought to tell me sooner.” We never saw her and never had a chance to tell her sooner because when she took our order she ran off before we even got to finish everything else we wanted to order. I told her I was not happy with her response and this should be an easy request and that now I was feeling very frustrated with her and her rude response. She angrily walked off and said, “It’s fine I’ll be back.” She came back 4 times to ask if she split the four dishes correctly on the check, each time irritated with us. When she handed us our final check she said they had a new owner and a new POS system and she was having troubles splitting the check. If she had just said that to begin with I would have totally understood, but I didn’t not appreciate being snapped at. Normally I would say something to the manager but at this point I was beyond angry and the other staff kept staring at our table. We just paid and I walked out as a girl at the kitchen continued to glare at me. I don’t know what the waitresses problem was that night and my friend still swears she has never had any issues with this place and this used to be her absolute favorite. I personally will not go back. I wouldn’t rate them a 1 star because that isn’t fair, the pizza that passed our table looked great and the food wasn’t bad, but I definitely would not give this place...

How is this the same restaurant that got such good reviews???? Tonight was one of the worst dinners I have ever experienced in my life from both the owner and server. No one would help us. I had to ask for a table and seat ourselves. I got my own menus. The waitress rolled her eyes at me when I said we were ready to order and walked away. I had to pretty much beg her for plates, to take our order, for water, pretty much everything had to be asked for and flagged down. Then the pizza comes out but my food and the kids pasta doesn’t come. 20 minutes later no food. We keep asking. We keep being told shortly. No food. Finally kids pasta after asking a third time. Plain pasta with butter took 45 mins. Still no food for me. Over an hour later and the whole party finishes and still no food for me I’m told do you want yours to go when it’s ready or should it take it off the bill. I say do both. Food finally comes in a to go box and then I’m charged $7 for a salad that came included as part of my meal. The owner comes over and his reaction left me speechless. Instead of profusely apologizing he says he is charging me since he gave me the chicken for free. He actually said to me what do you want me to do give EVERYONE their food for free??? I said if you say your comping my food you should comp me for my food not charge me $7 for a salad that was included with the entree. Beyond offensive. I’d like to see how he’d react being treated the way we were treated tonight and given the service we received and by the owner...

please not I have been eating here since I was a young child but it seems they have taken a huge turn: pizza was just ok but I ordered the minestrone soup which they are know for and the slop they sent to my table was just plain gross. I swear it was Progresso or something from a can thick, yucky and gross. Secondly the meat ravioli was disgusting the PASTA was icky and the meat was pureed and tasted freezer burned and of anise.

The "owner" a guy said they owned it 28 years and it was like they always make it. Um sorry dude it wasn't like you always make it or I wouldn't have spit it out in my napkin. Top it off i had to pay for the food that I didn't eat.

If you want ok pizza at a price then yes it's good but for itilan ie pasta skip this place all together it's changed and sadly quality and taste have suffered...