Andala Coffee House — Restaurant in Cambridge

Everything about this place is horrible. If anyone gives it a good review and continues to go back to this place, it means their standards are just as low as the standards of this restaurant.

We walk in, they say we can sit down anywhere. And then, we look around and someone suggests we sit on a couch. We want to eat sitting up on chairs. There are plenty of chairs around, but they try to direct us away from them.

No one brought any napkins to the table. We had to get spoons from someone behind the counter.

They ask for a tip, and they don't even come over to check on the table. This is counter service. No one gets a tip for working behind the counter. There is absolutely no table service here! How do they expect a tip? Absolutely ridiculous.

The food is bland, mediocre at best, really bad, nothing good about it at all.

The quantity is extremely small. This place is way overpriced.

We asked an employee about something on the menu, and she said yes. But then she said she wasn't sure. So she had to go check. Somehow we got the feeling that she never knew and that she lied to us. It just didn't add up. Rule number one: If you are not sure, don't say yes. Find out. Is that too much to ask? At this place, it seems like it is.

When they put the food down on our table, they couldn't even ask who ordered what. So they put the wrong plates and the wrong drinks in front of us. They didn't even ask! And they didn't even try to remember!

We got up to go to the counter to pay because it didn't look like anyone was going to come to the table and ask if we were ready for the check.

All in all, the service is really horrible. In fact, there is no service here.The food is low quality and at best mediocre. And for the plates we got, which were $15 each, the quantity was very very poor. They have no business charging that much money for such low quantity and low quality.

This place must close. Do not eat here. It's...

Quite Possibly the Worst Takeout Experience of My Life

If there were a way to give this place negative stars, I would. This wasn’t just bad. It was an insult to the very concept of food service. I came in expecting something simple: a bagel and turkey bacon. A basic order. Something a microwave could handle in under two minutes. Instead, I stood there for what felt like a hostage situation, 20 to 30 excruciating minutes, watching the staff fumble around like it was their first day on Earth.

The woman at the register was touching money and then my food with the same hands like we hadn’t just lived through a global pandemic. Hygiene? Not even in the vocabulary. Gloves? Forget it. To top it off, they didn’t even have change for a twenty. I had to wait while they scrambled around to find some, and when they finally did, they handed me five dollars and a pocket full of loose change like I had just panhandled outside.

It was so gross I left without even taking the food. That’s right. After waiting nearly half an hour for a bagel, I walked out hungry and offended.

Avoid this place like it is radioactive. I have had more satisfying meals at gas stations. If you’re looking for stale service, glacial speed, and unsanitary handling that will haunt your digestive system just by witnessing it, then by all means roll the dice. But if you value your time, your stomach, or your dignity, stay...

I usually never leave reviews but my experience here actually left me in tears. I came in on a Sunday afternoon, it was not really busy. I chose a seat and went up to the counter to take my order as I saw others doing so, and when I reached the person at the register they said that someone will come by to take my order. I said okay and sat down and waited 15 minutes, but I gradually saw people going up and taking their order. So I got up again and a different person behind the register took my order. My coffee came out in 10 minutes, but my food was still not out in 30 minutes. Two other ladies had ordered the same dish as me and received their food at this time. I asked if they received my order, or if everything was okay. They kept telling me 15 minutes. I waited over an hour after getting my coffee. I'm not sure why I waited so long. I heard such good things about the business. As I was getting up and grabbing my bag, someone comes to me with the Shakshokeh I ordered. The rice was dry/hard, and my eggs might as well have been hard boiled. I finished my coffee and still paid for the meal, but I was so disappointed and embarrassed by the service because other customers watched me ask 3 times for my meal over the span of 2 hours. I got there at 12:30 PM and left at 3 PM, still hungry...