McDonald's — Restaurant in Cambridge

I made a mobile order for a plain quarter pounder and they messed it up. When I called in to tell them that they have messed up my order they did not offer me anything and hung up. So I called back and they pick up the phone just to set it down on the counter. I know this because I could hear the phone get set down and I could hear people talking in the background. To say this is horrible customer service is an understatement and it is completely unacceptable. I do not recommend going to this specific location especially since there are many other McDonald's in the surrounding area. It completely baffles me that every time I order a plain sandwich they seem to get it wrong which I do not understand. I mean is it really that hard to put nothing on a sandwich instead of putting everything on it. It is also not like I order at times that they are slam pack because then I could understand if someone were to make a mistake especially if they are rushing to get orders done. It seems as if even though I order my meals at times like 11pm when there is pretty much no one ordering you would think they could make a single sandwich correctly but instead it seems near impossible for them to do. So like I recommend earlier I would go to one of the many other McDonald's in the surrounding location because if the mess something up they...

The management at this restaurant is extremely uneducated in the management dept. Threatening previous employees on business property. Lying to their customers. Giving "write-ups" to employees who question their integrity and their reasons for being dishonest. They steal from the employee's cash registers and claim that the employee was short on her register. This stealing issue has been going on for years!! When an employee chooses to terminate employment they give every reason about how the check is in the mail ( yet never received after 3 weeks waiting). When approached again ( mulitple times) they now have no idea the number to the corporate office and the main manager is off away at meetings!? What management team doesn't know the location of the number to their boss? Extremely immature managment and HIGHLY...

By far the worst McDonald's I have ever been to. No competition. Customers arguing with employees, bathrooms smelled worst than a porter potty that hadn't been cleaned in a year.

The staff was nice and helpful, but they just can't handle the sheer amount of traffic and that's due to poor management.

Bathrooms were not cleaned and the trash cans were overflowing onto the ground with garbage.

Girlfriend said the women's bathroom was so bad applicators and used pads and tampons were littering the floors.

I would strongly suggest to avoid this location. At least ON A Saturday morning.

I ordered a iced mocha caramel. It wasn't made correctly, but still drinkable and I wanted to get the...