Jimmy John's — Restaurant in Canby

I am extremely disappointed with the service I received at this Jimmy John’s location on 10/09/24. My experience was beyond frustrating, and the behavior of one employee in particular was unacceptable. I have never encountered such blatant disrespect and poor customer service skills.

When we arrived at the drive-thru and I greeted the employee with a simple, “Good afternoon,” he made fun of me. I noticed him laughing as we pulled up to the window, and his entire demeanor was smug and condescending. This was not just a slight chuckle or friendly banter — he was openly mocking me, which was both humiliating and completely unprofessional.

Throughout the entire checkout process, he maintained a rude and disrespectful attitude. He didn’t make eye contact, was curt in his responses, and seemed to go out of his way to make the situation uncomfortable. Instead of providing any semblance of courteous service, he seemed more interested in ridiculing me and making the experience as unpleasant as possible.

I’ve never felt so disrespected at a fast food restaurant before. It’s clear that this employee has no concept of how to treat customers and should be reprimanded for his behavior. I expect a certain level of professionalism, especially at a business like Jimmy John’s, and this incident fell far below even the most basic standards of customer service.

Management needs to seriously reconsider who they allow to interact with customers if they want to maintain any level of respectability. This employee should not be allowed to continue behaving in such a manner. I hope this feedback reaches someone in charge so that no other customers have to deal with this kind of unprofessionalism.

Maybe this is just a canby thing, because the wilsonville locations is a lot more civil and nice. Will not be returning to this location, and I recommend you...

I just called (6:45) to place an order (closes at 9) and a woman answered stating: “Canby Jimmy John’s sorry we’re closed.” She didn’t indicate why, other than saying they closed at 6. This isn’t posted anywhere. I asked to speak with a manager, and he stated: “We are under staffed this week.” I asked them about posting this online or indicating it tactfully/professionally when answering. He said online orders are closed as well so I “should see it there” (the ‘you-musta-missed-it’ vibe). I informed him that online ordering is active, signs say open, etc. His answer was: “It’s a corporate thing.” I’m shocked at how unhelpful they were. They offered zero explanation on the front end. Had she answered and said something like “I am so sorry for the inconvenience, but we had to close early due to __,” I would have been left with a much better impression. There was ZERO attempt at explaining on the front end. They were annoyed at me for asking questions lol. Incredibly unprofessional and bizarre. Total lack of customer care. Furthermore, as I’m writing this, my husband just informed me that they just now listed themselves as closed and turned off online ordering lol. Over an hour later… if I was the owner I’d be pretty embarrassed. I’d be training them on how to navigate this better. People are understanding during these odd times… treating your customers like they’re bothering you is...

On 9/30/17 at 2:00 pm I decided to grab my employees some sandwiches. I was on my way to Subway, but then decided to get Jimmy Johns sandwiches. I pull up to The drive thru to place my order of 7 # 9's and was immediately told "We would really appreciate it if you called in these types of orders. This is more of a catering order and it takes us a long time to make these sandwiches." There were no vehicles behind me. Five minutes later my sandwiches were ready. Again no vehicles behind me. I run a large well known franchise business and I know how important it is to make our guests feel welcome and valued. This particular drive thru employee made me feel very un welcomed and extremely inconvenienced. These reviews can be used as a training tool of what not to do to a guest who is there to spend money. I will be back - but I hope that this can be gone over with the staff. It's important to keep customers coming back, but if they feel like they are a nuisance you will definitely...