Papa Johns Pizza — Restaurant in Canonsburg

This is a story all about how I tried to get heart-shaped pizza within an hour. and I'd like to take a minute just sit right there I'll tell you how this is the worst Papa John's restaurant out there.

In west Canonsburg, on Valentine's day Thinking I should get my family a little something cliche Callin' up pizza and actin' all cool But sat on hold for 10 minutes (like a fool)* After a couple tries, I drove down to the store Tried to order pizza just one time more. The guy said less than an hour and I said that's fine Gotta get this heart-pizza for my three Valentines.

I waited for an hour and when it seemed clear I wasn't getting that pizza anytime this year I asked for a refund, the guy said, "coming now"** So I thought it'd be fresh, but here comes the let down.

I pulled up to my house, pizza box in hand and I yelled to the family, we've just been scammed looked at the pizza, it was cold and burnt Fresh and fluffy crust, it definitely weren't.*

Ok, but seriously -

*I called Papa John's from the Bridgeville exit on 79 and was just immediately transferred to hold - no, "PJ, can you please hold?". I was able to drive to Canonsburg and walked into the store while I was still on hold. This was the first clue I should have abandoned my plan to surprise my husband and kids with a heart-shaped pizza. The workers had given up answering the phone. There were only three people working and twice, one of them just took all the phones off the hook. I figured under an hour on Valentine's Day wasn't awful, so I'd wait. The guy didn't even ask what toppings I wanted. I should've said forget about it and left.

**After an hour, a line of angry customers had accrued. The workers were fielding phone calls from angry customers and hanging up on them (this is not an assumption, the one worker argued with a woman about how busy they were and then hung up on her). The guy in front of me said he had ordered 2 hours ago. They wouldn't make eye contact with me (or anyone really), so I said if mine wasn't started, to take one order off their plate and give me a refund. The guy in charge said he'd make it now, to give him 10 more minutes. Le sigh

*I should've checked the pizza there in the store (and tried to make this a better rhyme). I assumed it would've been fresh. I got home, less than a mile drive to see I had a cold, very thin-crusted burnt pizza. There's no way, if they had JUST made it, it would've gotten that cold by the time I got home. The crust was like eating a cracker. The garlic butter was solid. My Papa John-loving husband even turned his nose up at it and now no one in this house is getting Valentine's Day loving.

Thanks a lot, Papa John's. There will be no Scorpio babies in this...

The manager/owner is extremely rude & cheap! We bought a pizza there a few weeks ago due to the closeness of their shop to my home. Mediocre at best. I tried to use a coupon last night from the AARP website that had their exact location, and name spelled out on this coupon and the "manager" refused to honor it. I had a similar issue with a coupon around a year ago where they refused to honor that coupon as well. He tried to tell me it was an "online" coupon for any Papa Johns. I would rather him be honest and just say he does not wish to honor the coupon. There was no coupon code or anything else that would allow you to use it "online". Just plain cheap!! With all the options for convenient pizza all the way to high quality pizza, this particular store would be a non-choice for me anytime in the future!! I also believe there may be other factors at play for the smugness and rudeness I have...

For delivery pizza, Papa John's is OK. Our pizza was delivered fairly quickly. We ordered on-line and did not get a delivery estimate from the web-based system, but it arrived within about 35 minutes of ordering. We got a two-for-one special, one XL sausage pizza and one XL pepperoni pizza, but the amount of sausage on that pizza was truly skimpy. There were 2 slices with no sausage at all! We also ordered the chocolate chip cookie, which (Surprise!) tasted more like pizza than cookie and had no-stick pizza flour on the bottom because it was cooked in a pizza oven. I should have known better.... I will probably order from here again, but will be sure to call or include "don't skimp on the meats" in the special...