Jimmy John's — Restaurant in Canton Township

I love their sandwiches. [updated on 11/11/2023] However, this CONTINUES to be the SLOWEST Jimmy John’s I’ve ever been to. This had improved for a while, but my most recent visit yesterday started out with an unintelligible greeting at the drive through, an excessively long wait (even by this store’s standards) even though there was only one car already at the pickup window) and a WRONG order (which we simply accepted vs waiting another 5-10 minutes for them to attempt to remake the correct sandwich). As stated in my previous review, be prepared to WAIT - for a LONG time.

I can’t understand why other JJ stores, like like the Livonia location, can have your sandwich ready for you before you can walk from the cash register to the pickup counter!

As noted before, that kind of signature JJ service is clearly not a priority to either the franchise owner, the manager, the employees- or all of the above.

Hopefully this will improve someday.

For JJ’s in general, in terms of value for your dollar goes, their pricing is on the high side - but their product (especially the bread) is top notch.

One improvement since my last review: Every order has had fresh...

Stated I was allergic to tomatoes so asked for a #5 no cap,no toms, no onion and to add pickles. I got a number 5 with just no cap. Rufused to give me a refund even after stating I’m 25 mins from them and heading to work. The supervisor Spencer called me twice from his cell phone left no message when I got off of work of course I called the number back bc it was a Northville number so thinking it was a friend and when he answer at (10:50pm) was so rude & I just told him I was sorry and didn’t know Bc he didn’t leave a message & he told me he will not discuss anything and will give me a call at another time. Just wondering why you even picked up? Or called with your cellphone very unprofessional. Not to mention a month ago I found hair in my food and called and was never followed up. Save your money & drive an extra 5 mins for another jimmy Johns you’ll...

I showed up at 8:30; 1.5 hours before close. Doors were locked and 4 employees looked at me like I was stupid when I tried to enter. I was shooed away-keep in mind this location closes at 10. I was a pedestrian so I couldn’t try a drive through. I did call that location after I got home, and I was met with rude customer service. They would tell me that they close the lobby an hour before they close to mop and clean (I showed up a half hour before the time they told me) and that if I really wanted food I should’ve used the drive through. -I was a pedestrian so a drive through isn’t really customary. The manager that I talked to was very dismissive and just kept saying they closed at 9, even though posted hours were 10 on both the...