Chicken Express — Restaurant in Canton

Today is my son's birthday and he decided Chicken Express sounded good for dinner. I made a call to place my order, and was hung up on the first time, so I immediately called back and spoke to one of the managers, named Bobby. (They only had 3 crew members working and a steady stream of business when I arrived, so I'm sure it felt hectic for the staff today and they don't normally hang up on people 😊) Bobby was very professional on the phone when I placed my order for the Mega Express Meal, which comes with 40 chicken tenders (regular or spicy), 4 family sides, about a dozen rolls (or biscuits) and a gallon of tea (sweet, unsweet, or 1/2 & 1/2) for approximately $90 (before tax). I added two family sides and one family dessert (fried pies) for a total of $114 after tax. So, 40 regular, extra-crispy tenders, 4 mashed potatoes and cream gravy, 1 extra-crispy okra, 1 family side corn-on-the-cobs, and 2 apple & 2 cherry fried pies. We're set for dinner tonight and some leftovers for tomorrow. I didn't have to cook, minimal clean-up, and everyone is happy. When I arrived, Bobby was still in the process of making my order, which I knew in advance with a large order it takes more time to make it fresh, so I was completely fine waiting for it. I prefer to have my order made correctly rather than "too quickly." Although, for such a large order, the wait wasn't as long as I expected it to be. I had time to hit the restroom and give my canine companion a drink of water. Upon checking my order before leaving the establishment, I noticed my rolls were a little overcooked for my taste, and Bobby made sure to make me happy by baking a fresh batch for me. He carried the rest of my order to my car while waiting for the rolls, and then brought the rolls out to me when they were done. Bobby is one of the rare ones who shared his philosophy of "you deserve the quality and service you paid for" with me when I insisted on tipping him and his crew for their exemplary quality and service today, making me very happy with a perfectly delicious dinner for my son and our family on his birthday today. Thank you Bobby, and crew, for not finding me "too difficult" a customer today with my special requests of extra crispy tenders, okra, and not too-dark rolls. Your work ethic and professionalism was so appreciated today. I had to put down a beloved, furry family-member yesterday, and today was made a little happier and easier knowing we were going to enjoy a quality meal. I definitely will return and I recommend this Chicken...

One of my favorite chicken eateries.. This location is very high profile , food is good service is awesome. But I have a complaint, I've had the same complaint for years , I always drive through to order and take home. For whatever reasons I've received mediocre temperature food , sometimes luke warm , and when it's luke warm to me it's cold food , and I know about the let's hest back up for one more round . Denial won't work , I live near this location for 23 years , that means I probably have known quite a few kids that worked there. I won't go into details , and I understand profit and loss ,however , I ask you Chicjen Express , is it's necessary to serve food that gets your reputation tarnished ? You have an Extremely High Profile Restraunt a few blocks from the world's largest flee market. Profits should be great. FYI, I've made my complaints in person and by phone , I get offered food , I don't want food for trade , I want hot and fresh food for the money I pay you !

Your service is on point, the place is clean , SERVE HOT FRESH FOOD to every customer no matwr what time it is , even if it's 10 minutes till close .. I'll be back randomly , when I get back to back hot fresh food I'll rate the food...

The only reason I gave it 2 Stars is because of the assistant manager making the order right the manager of that store is something else I got 20 piece chicken tenders with a side of cole slaw instead of getting gravy we got mashed potatoes the Cole slaw was half full container when I brought it up to the assistant manager she said the manager told her to come back in whenever we had a chance and he would replace the mashed potatoes with the gravy and fill up another half a container of the slaw what an idiot I'm going to go all the way back there for the gravy in a slaw without the chicken it was a takeout order have fun people you'll be all unemployed pretty soon and I'll be another empty building in Canton Texas Going to go to Louisiana chicken in Van Texas and try that I'm sure they've got their act together by the way who eats basa fish Chicken Express does the nastiest fish besides tilapia What I Hear Louisiana chicken uses catfish...