Cracker Barrel Old Country Store — Restaurant in Canton

I have a real problem with the injustice of businesses not doing what they say they will. On June 2 at 2:30AM I received an email (as a CB Rewards Member) reminding me of a coupon to be used. “You don’t want to miss out on 20% savings” it said. “Time’s Running Out To Save 20% When You Spend $35*” it said further down on the coupon. We were going to Canton (THAT SAME DAY I received the email) out of necessity and CHOSE to eat at CB because of the coupon. There were plenty of other restaurants to eat at closer to our initial destination. As you can see from the attached pictures, it was a $65.43 bill. I presented the digital coupon upon checkout. The woman behind the register was new & asked the manager over for her help. The manager asked to hold my iPhone. I allowed her to. She then proceeded to (while holding my over $1,000.00 phone) NOT TALK TO ME but turn around to the counter behind them in order to talk to the employee (giving me her back – having my phone out of my sight) and explain to her how the coupon must be expired because there was a new one out that day. They never even tried to scan or manually enter the coupon I had been emailed that very day. She finally turned around, handing me my phone, and told me about their new coupon ($5 off of $25) and how mine was expired. I pointed out that it was emailed to me that very morning. She didn’t care. There was no conversation about it. I could tell that while she may be the manager she clearly did not understand the things she had access to do or CB had tied her hands. To put it in perspective: applying a 20% off coupon would have changed that $65.43 bill to $52.34 (a savings of $13.09). Obviously, $13.09 is more than 2x of $5. That being said, the manager never offered to apply the “new” coupon and I had not had it emailed to me as of yet. When I left CB, I emailed CB corporate. Their response was a regurgitated email response that was clearly something they just send automatically. I thought it absurd that the email would contain “We understand we have work to do to earn back your trust” yet there was no response to our losing $13.09. They simply gave me a coupon for a free dessert. Their desserts are $4 or less. The insult was real. The coupon I was given the day of would have saved me $13.09. The coupon they said was new that day, yet didn’t offer to apply, was $5.00; and, now they were giving me a coupon for a free dessert valued at $4 or less. Does CB actually think all of their customers are ignorant and can’t do basic math? My response was “No, sadly this fixes nothing.” To THAT email, they gave me a free “Homestyle Favorite.” Again, no statement of responsibility nor accountability. If that includes any meal that has “Homestyle” in it, then we’re closer to the amount I would have saved with the 20% off coupon. That being said, if you have read this far then you understand what effort I put in to getting that “money saved.” The problem is this: there is no money saved . With these coupons, I would have to drive back to the CB in Canton, pay for my drink, anyone else that was with me, tax, and tip. That’s still not the equivalent of my saving the 20% off on my initial visit because I have to spend more money to get these “free” items. All the manager had to do was feel empowered, do the RIGHT thing, and manually (or even scan – because they never even tried my coupon) give me the 20% off of that meal since I received that coupon that very same day. You may think I’m crazy for doing all of this but businesses do this because they know that 99% of the population won’t do a thing. They believe that customers have become ignorant and lazy. I’m sure there is some truth to that. I am not one of those customers, however; and, I will hold businesses accountable when they don’t do the right thing. Cracker Barrel has left a nasty taste in my mouth, figuratively, and I will be seeking out locally owned businesses – only – from now on, no matter the rewards or how cute the store may be. Integrity and honesty should be the bare minimum and Cracker...

I dont understand anymore do we not check receipts and food? Like as we are bagging it? As someone who has just stepped foot outside of the restaurant industry and into retail I can tell you this is just unacceptable. I fully hold the manager responsible because if the employee was properly trained this wouldn’t happen. I ordered a curbside pick up and drove to get my food we tipped in advance on our food, well as I’m in the parking lot getting my biscuits out of the bag I noticed I didn’t have a cup with white gravy in the bag for my country fried steak meal so I was a little upset however decided to just not worry about it and walk in with a smile to get a cup of gravy. I walked up to the hostess stand as the store was quite busy as it should be so close to Christmas but the lady there greeted me and I said “hi I’m sorry I ordered curbside and just needed a bowl of gravy because it was missing.” We said “oh that’s over at the counter at the register did they send you over here.” (Pointing at the register.) I said “no ma’am I just needed the cup of gravy.” (As I showed her my curbside ticket in my hand.) she then goes on the ear piece requesting gravy I said “it’s white gravy sorry I should have said that.” She then reappears white gravy says “okay.” And then walks off. When she returns she then asks me what my name is on my ticket I told her and she went and got the gravy and came back i said “thank you.” And left well after driving 20 minutes home literally I go to give my parents their food and noticed my dads green beans aren’t in there either. So needless to say I’m disappointed. We paid a tip and paid xtra for some sides? For me to have not 1 but 2 things messed up on a $53.00 order. Needless to say I don’t believe me or my family will be eating from this location again, I will drive farther for my food...

I have had issues with this location but it’s been a while so I thought I would try again. It was very average. Upon entering, we were seated relatively quickly. It took a bit for our server to show up and he mumbled and spoke so quietly my friends and I all couldn’t hear him. The outside of my water glass was dirty. We were surrounded by dirty tables that were not getting cleaned.

We ordered our food and it came, not too long of a wait. I got the grilled chicken tenderloins and 2 sides, dumplings and carrots. The carrots were dried out, almost like they were reheated in a microwave. The dumplings were okay and the grilled chicken wasn’t bad. There were a couple of bites I got that were gristle and some had burnt marinade on top that wasn’t great. Our bread was sorry- for 3 people we got 4 pieces of bread and they were tiny and undercooked. The meatloaf my friend ordered was burnt on the entire top, rendering that portion of the food inedible. The portion of eggs my other friend got was sorry as well. It was difficult to get refills as well- I left still feeling thirsty. Everything was underwhelming, especially as we have patronized other Cracker Barrels in the area. For $50, our service was pitiful. As you can see in my photo, our butter bowl in the bread basket had some old food crusted onto it.

Plus, we watched the servers “clean” another table. They wiped off some of the table and then put the dirty menu back on. They had left a pile of dirty dishes on the corner. They finally came back by to pick up the dirty dishes but did not clean the table again. Instead, they shifted the items (sugars, salt, etc) to the other side and proceeded to sit another unsuspecting couple at that table. Their cleanliness...