McDonald's

Lately the Dueber location has been absolutely terrible. There's a girl with 2 inch long eyelashes that runs the register that has the personality of a slug and offers zero customer service. None of the employees at this location have a clue as to how the app works and trust me they don't even pretend to care. I did a mobile order and used my points to get a free double cheeseburger and ordered a medium fry with it. I paid ahead on my visa $2.58. Someone please explain how when my boyfriend went to pick it up they charged my card $6.08 and blamed it on the app and said they couldn't delete the charge. Why would anyone pay $6.08 for a double cheeseburger and fries when the bundle is $3.50? I literally got robbed by this location and it's crystal clear that none of the employees have even a slight interest in being helpful or fixing anything. I was told this location is owned by John House. I assumed it wasn't a corporate location because they would never hire the quality of people I've experienced lately at this location. People work hard for their money and when you take the time to download an app in order to save money only to have the workers claim ignorance and charge you more is completely unacceptable! I will contact John House because this isn't the first time this location has done something like this. I hadn't complained up until now because I understand fastfood can be a thankless profession, but these employees don't even try!