I am EXTREAMLY DISSATISFIED with the service that I received from this establishment!!! I am located .3 miles from this store. I got a noice my food was being delivered and it took an additional 20+ minutes to actually arrive. When I called to inquire about my order, the woman that answered was EXTREMELY disrespectful, had an absolutely atrocious attitude AND had the audisity to hang up on me after I asked if my food would even still be warm since it had been so long. I have been a long time customer from this location and an expeirence like this is enough to make me completely reconsider EVER ordering from here again!
Also I would like to add that the food was absolutely horrible. Wings were undercooked and were just laid in the sause as opposed to "tossed" and the alfraido pasta that I ordered was extreamly bland, literally no flavor with several undercooked noodles as well! This is completely disgusting!!! I've worked all day and literally all I wanted was to come home and eat before bed and I couldn't even do that!!! I'll be contacting corporate with these issues because this is...
Read moreI ordered food at the Cleveland Avenue store in Canton Ohio. I ordered 2 8-piece bone out wings in which when I got my email it said it would take almost three hours to get. I waited an hour thinking that maybe it was an error. When they didn't arrive by delivery I then called in to the store to ask them about the arrival time and she said I still had three orders in front of mine and the arrival time would be another hour. I asked her to go ahead and cancel my order and refund it since 2-3 hrs to get 16 wings was a little much. She got extremely rude with me and said, "It's cancelled, bye." and hung up. I will never order from Pizza Hut again. I wasn't rude. I simply asked for a refund because I shouldn't have to wait 2-3 hours for 16 wings. I understand stores get busy but that's still a crazy delivery time for 16 wings. The store is literally 10 min away. I can drive to get them or I would have. The way I was treated was...
Read moreOrdered online, delivery took 90 minutes, and the pizza was under cooked, and was wrong crust. Wanted a supreme pan, easy, but not here. I returned the pizza, the Manager was horrible, would not give me a full refund, only what was on the receipt, not the tip. I wanted to wait for the delivery guy to get back, but the manager would not let me wait in the store, told me to wait outside in the cold. Then before giving me my $ back, she told me to stand away from the counter, as she felt threatened by me. She then said she would call the police. All 4 a pizza? This woman was rude, unprofessional, nasty and a poor example of the standards one expects from PH. I will never again visit any of your stores, including KFC and others. It was the worst customer service I have ever received! I plan to share this with as many people as possible, it was that bad. I went to Domino's and purchased a delicious pizza for $8. Get a...
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