Peet's Coffee — Restaurant in Capitola

I have never had a good experience here. The lack of light or medium roast coffee bothers me a little, but it has to be the casheirs that get me the most. This morning I stood as the lone person in line for more than a minute or two while the cashier had a not so important conversation with the barista. When he decided that I existed, I chose to "consider the menu" and stood there to repay the favor by wasting a little of his time. Well, that really upset the cashier so he stormed off into the backroom not to be seen again. This attitude, self-imporant malaize, is the culture at this Peet's Coffee. Mr. Toots is just as far for me with a better view. I will never drink another ounce of Peet's. Period. UPDATE: Brought back here by a friend today who thought she could change my mind. After a few minutes of standing in line with the workers idling while the line piled up like hwy 1, my friend started to worry "what are they doing?" It wasn't until the line reached from the counter to the door (I was 2nd from the front) that the two cashiers decided it was time to work again. During our wait the staff was all kind of puttering around and having casual conversations. I have worked for a coffee shop, so has my friend. We know. Worry grows on the face of the girl at the espresso machine with each addition to the queue. I order the medium roast; like the guy next to me. Both my cashier and his cashier dash to the coffee container behind them. Its a race! My cashier is slower - no matter, turns out the medium roast is all gone. My cashier asks me if I want to wait. She asks me, if I want to... wait. Isn't that what I've been doing? This establishment is an embarassment. You have 2 jobs, make coffee, sell it. Still...

I went to this location today to purchase coffee beans. When I arrived there was a woman carrying her little pomeranian through the store, over to counters, and over the coffee bar. This was clearly a pet and not a service animal. The staff did not say anything to her about this clear and disgusting violation of the health code, so I spoke up and said that it was both illegal and gross to bring your pet into a location where food and beverages were being served. One of the employees immediately proceeded to yell at me in an aggressive tone to "not speak to other customers" and that "it was her job to inform customers that they can't bring pets into the store". So I responded and said she should do her job because it was a health code violation and it was disgusting. She then proceeded to scream at me (this is not hyperbole...she was red-faced and yelling) to the point where I couldn't understand what she was even saying. Frustrated, I said I was taking my business elsewhere to which she said that I was not allowed back.

If this is how Peets treats their paying customers, then they do not deserve to be in business. The health code is in place for a reason. Businesses are obligated to comply for a reason. Any business that can not respect the laws which govern them and the customers which support them do not deserve to exist. I am done with Peet's. I will take my business to local coffee shops which care about things like maintaining sanitary conditions and respecting...

Look, in reality, a bad experience in a coffee house is pretty minor to say the least. But if I can help one person avoid a frustrating situation, then I've accomplished something by doing this.

Simply, the customer service at this store has hit rock bottom. Numerous times I've had to wait in line while the caffeined chatty cashier, goes on and on with the current customer at her register. This while the line is heading towards the door. The manager is too lazy to jump on the other register, she is too busy restocking items that could easily be restocked later when the store is slow. But that would require her to wait on customers. Oh no not that!

The first rule of retail is, wait on the customers. And if there is a line, add cashiers to keep the line moving. It is truly unbelievable how so many places today, don't respect that rule, or their customers.

Lastly, they are always out of the best pastries by the time I get there. Which is not that late really. I mentioned to the manager that she should order more, because they are selling and she would profit by selling more, and order less of the same ones nobody buys. Stared at me blankly. Couldn't give a damn what I was saying or thinking.

Bummer, this place used to be cool. Now just lazy, full of itself, and...