Taco Grande — Restaurant in Carpinteria

This place infuriated me!!!! I had to return my food 3 times and after the third time I simply asked for a refund and left without eating. There is something very wrong going on with this place. BE AWARE!

I was excited at first seeing a veggie burrito with actual veggies in it labeled the Garden Burrito. So I ordered 2 of them and was stoked there was cauliflower and zucchini and carrots and not just the standard rice and beans and pico de Gallo with some lettuce.

On the menu the garden burrito is labeled vegetarian, and can be vegan without cheese and sour cream. Being a plant based eater I opted for these being vegan and exclaimed no cheese or sour cream and lots of veggies please. After ordering I got a funny feeling I should confirm the vegan-ness of my meal. I asked the girl at the front if the rice in the burrito was vegetarian, she said yes without hesitation but I felt she might not even know what that means so I clarified the definition to her and she said "yes yes" to get me to go away. 1 minute later when the burritos were ready, I asked her to please confirm with the cook that there was no "caldo de pollo", chicken broth used when making the rice. So she did reluctantly with an annoyed attitude and then I see the cook nodding his head yes. So the rice has chicken broth and is not vegetarian. The girl didn't apologize and continued to be arrogant. So they start to remake the burritos with no rice. I get the new burritos and drive home. I take a bite, I'm excited. It's full of cheese an sour cream. AHHhHHHHHhh!!!!!!!! So I drive back super annoyed call them on my way and they apologize and remake them again. When I arrive to exchange the burritos I ask the girl at the counter what happened and she blames it on the cook. So I grab the newly made supposedly vegan garden burritos and drive home. The third attempt at making a vegan garden burrito is a flaccid pour excuse and is half the size and barely has anything in it but whatever , I'm starving and this whole debacle has taken over an hour. I start eating and then the wife spits out a bit and says I think that's meat. Sure enough a chunk of grey meat. I am so disgusted and mad I drive back and show the girl the meat. And she shows the cook and he says yes he cooks the beans with pieces of meat.

How the heck do you serve a vegetarian burrito that had rice made with chicken broth and beans cooked with chunks of meat.

So the manager girl comes out of the back to approve my refund I ask for and she doesn't do anything but say oh well and give me my 20 bucks back.

Will never return here and highly advise everyone to stay away. Something is seriously wrong with food quality here! Even you meat eaters I would be worried about the...

I was here I believe January 9 was this past Sunday I had ordered a burrito while waiting to wash a quilt next door at the laundry mat I had my little dog with me.( He did not go into the restaurant . while I ate my burrito he stayed in the car )about 45 minutes later I went back into the restaurant with my little dog in his stroller and I asked for a cup of ice water. It was hot outside, after about two minutes while the girl was helping a homeless man, ask again could I please get a cup of water for my dog she looks at me like I’m crazy then the guy next to her a salsa cup she tells me $.50 I said just give me a regular cup there was a customer in the restaurant that couldn’t believe it that spoke up and said “this is unbelievable I won’t come here again. It’s a little dog give her the water. “I then said no sorry it’s all right, OK here’s the deal I wasnt someone that just walked in. I had been in there and I had spent $15 on a burrito which by the way she tried charging me almost 17 when I first ordered it so right after that she had terrible attitude then I waited over 10 minutes when the restaurant wasn’t even crowded for my burrito to show up and she had the nerve to come up to me and asked me if everything‘s all right I told her I was in a hurry if my burrito was ready. I thanked her so much for her kindness. I ate half my burrito, took the rest with me , how dare the girl behind the counter deny me a cup of water for my little dog now she was short she looked pregnant I don’t know maybe she wasn’t but it was so tacky and to have a customer speak up on my dogs behalf was so kind of the stranger he left when I walked out, he followed with his food on the table. I definitely recommend you get better staff I’ve lived in Summerland for 20 years and I’ve never ever came across such rudeness. By the way I went up to Jersey Mike’s they gave my little guy a big glass of ice water and I enjoyed a large root beer will never go into this restaurant again get...

Absolutely terrible. First girl started taking order, and before our order was fully taken, without saying anything she switched with another young girl took over all the while barely paying attention to us and they were talking together. I specifically stated I couldn't eat cilantro because I'm one of those people that cilantro tastes like soap to. I ordered two hardshell tacos asada. I got two taco shells that looked like store bought pre cooked shells the meat had no flavor and had pieces of fatty chunks. But even though there wasn't full stalks of cilantro there were small pieces of cilantro scattered in the lettuce and made it taste horrible. I tried to pick it out and was unsuccessful in getting the soapy flavor out of my meal and the waitresses were nowhere to be found and did not come back to the table. Plus when trying to dispense the self serve drink which the girl forgot to give my other half a cup when she walked off having barely finished taking our order so my other half had to reach across the counter and grab a cup... Well guess what they didn't have ice. And the drink I wanted was out of syrup. The girl said she would let me know when they filled it up. And the other girl nodded and said yeah no ice. No explanation no signs warning there was no ice. All in all this place was a horrible experience for us. I'd definitely not suggest it to anyone. And they were outrageously expensive for the quality of food and the...