El Aguila Real Mexican Restaurant — Restaurant in Carson City

I really loved this place I came here with my family all the time I even recommended this place to people but not anymore. I came in with my family and I ordered the mole it was so good it had a bunch of grilled onions with the chicken I took a bite and thought it was a “crispy” onion and it turned out to be a long piece of plastic maybe from a bag? I was instantly grossed out and told the waiter that I found a piece of plastic in my food. She apologized to me and said oh I’m sorry we have a new cook let me go ahead and take your plate. She took my plate back to the kitchen and proceeded to sit down and eat the rest of her food. I was in shock she didn’t offer to take it off or to compensate for the trouble, mind you it was a full plate of food still and I was still hungry. I let the rest of my family finish eating and we went up to pay and the owner of the restaurant asked who had the plastic in the food and I let them know I did . She kind of friendly giggled and said I’m sorry and we left. Very disappointed because I loved...

Really upset with my service. I ordered from El Aguila real once a week and this time I was so disappointed I couldn’t let it go. I ordered soup, due to me not feeling well. I receive my order and I was shocked someone didn’t check the containers before they packed them to go both of the plastic lids we cracked so soup was all over the inside of the bag. Not to mention I was missing part of my order. I called to ask why they didn’t check the bag before it left the restaurant and the woman kept making excuses, very poor customer service. Which is painful because I actually enjoyed coming here. The woman hung up on me while I was asking where the other half of my order is. So I guess keep the money and your poopy service. Goodbye el Aguila real, teach your employees how to handle a problem not...

Was a girls luncheon. Great food. Only thing they wouldn't give individual checks. Not easy if you have cards for paying. 03/23/24 Returned with my husband yesterday. GOT THE SAME WAITER FRANCISCA. We ordered 2 combination plates. Asked waitress for more salsa, which was about 3 tablespoons. She said their is a $1 charge for additional was that ok? I said no. We ate our food. Then I asked was there a charge for another napkin. She rolled her eyes & said nothing is free. Which she didn't charge. When I paid my bill I said I didn't expect anything free, but a Mexican restaurant should give you enough salsa for your chips & 2 meals. Upon signing the bill I asked where was the pen? She said no pen, I don't want a tip & thanked us for coming & don't come back again. They won't be...