Pizza Factory — Restaurant in Carson City

I try and want to give a good review, but tonight is not one of them. I put an order in at 7:25pm via online. It said my order pick up time would be 7:50pm. I arrived at 7:46pm, upon my arrival and this is from my observation, I noticed the staff was just goofing off and standing around. The older lady that was there was helping out a customer. Finally one of the other staff members called me up to the counter and asked if I am there to pick up and order, I said yes. I gave him my name. He then asked everyone in the kitchen if they have my order ready. Come to find out it wasn’t ready at all..The tall dude said oh here’s the ticket. It was just hanging there. Mind you, they were NOT busy at all, so that is not an excuse. The young blonde girls expression pretty much gave it away that they either forgot, or couldn’t care less that they had a ticket sitting there for 30 minutes. The girl said it will be a couple minutes. I was almost about to say forget it, because I knew they didn’t even start it, but I was there because I wanted to support the fundraiser where 15% of their sales is for the safeguard. They literally rushed my order. So 15 more minutes goes by and they finally have it ready; but, what I saw with the staff while waiting was very poor. The older lady was confused about a couple orders, one about one girl not apparently paying and the other about an order that was there for a pick up, but she then said it was supposed to be delivered and then the young blonde girl had to recheck the order that was sitting on top of the oven and said no it says it’s for pick up and the older lady said oh you’re right it is. My bad. All while the other half of the staff looked like a deer with a headlight on them. It was very unorganized in there. I don’t know who the owner is or the manager is of this establishment, but they need to train their staff on better time management and a manager that can actually run the business. The tables and floors were dirty as ever, a couple people just standing around doing nothing, when they should have been cleaning. After seeing all the recent reviews and how similar they are to mine, the poor rating is very bad for business. I’m sure I’ll get the same response as the other reviews, but clearly if it is still happening, nothing is getting done and the owner obviously doesn’t care. I’ll be taking my business elsewhere. I only gave two stars because the pizza came out pretty decent with how fast they had to...

I went in on a Saturday night alone to order some dinner for my husband and me. I purchased an order of 10 boneless wings and 2 small Calzones. I ordered, which took a good 5 minutes just for the 2 girls in the front to figure out how to use the register. I was the only customer at that point, no one seemed to care much. After I ordered and I sat waiting for over 20 minutes, I got up thinking this couldn't take longer, after all, the only thing they had to do was make the Calzones. I would occasionally look up at the employees from my phone to see if my order was ready. Instead of seeing anyone working or attempting to prepare the order, I would see a couple of girls and guys gawking at me with their cell phones in hand and whispering in each other’s ear. I would see other guys playing games with the pizza dough and yelling obscene language to each other; as one of them couldn’t get the pizza dough to spine on his finger, the other would call him a nasty name and the other would say something obscene back, all while seeming to have the time of their lives. As enthused as I was watching immaturity, not to mention, rather unsanitary handling of various food items, I was looking at my watch as about 30 minutes had now passed. I would see them throwing the pizza dough (to see who could catch it in the cup) and then get bored, and work on my order. 3 times, 3 various customers came in to pick up their order that had already been prepared and sat on a sliding shelf. After around 50 minutes, they called my name – one of the workers was nice enough to quietly say, “Sorry for the wait”. The Calzones tasted well enough, they were warm and had a good flavor. The chicken wings were 10 pieces, but almost half of them were just dough, others had less meat than a piece of popcorn chicken, and 2 were less than chicken nuggets. The highlight of this order was the ranch that they pulled from the fridge; it had the right amount of...

Stopped in today, as opposed to going to Firehouse Subs next door. Big mistake. They have a lunch special with an all you can eat pizza bar and salad bar. The pizza was old, and tasteless. I've had some great and bad pizza in my life and this is worse than Totino's $1.25 pizza in the frozen isle.

They had a supreme pizza, a cheese pizza and a sausage and jalapeño pizza. Roughly $14 a person with a drink included. The tables were dirty and a loud TV playing sports with a woman interviewing someone all in the same area. What could you expect... The pizza was terribly old and dry.

The salad bar is presentable but tasteless. The blue cheese dressing has no flavor and no blue cheese that you can taste or see. The canned corn was sitting in cloudy water that makes it appear inedible.

A nice man greeted our table eventually and asked if he could clean the crumbs off, yes please! Then we asked if there was any other pizza available that was warm and fresh and he said no, we just had our rush and so that's what's left. We aren't making any more. We asked if he could make a half and half and he said he would see what he could do but never came back and we were simply ignored from then on. Lovely service.

Never going back, of course, as you might have already assumed. I strongly suggest you save your money and go to a real pizza restaurant and has good service and food and the only direction I can point you in, is California. Sorry but true. Pizza Guys in Rhonert Park is INCREDIBLE and also JJ's Pizza in Cambria - both have outstanding pizza that won't leave you...