IHOP — Restaurant in Cary

• since visit manager took time to call me and offer me a $25 voucher to make up for experience. I feel like he really did care about the experience. He took time to recall me about the matter. I hope he does get to the root of the issue and will be able to fix the problem. **

I recently visited family in this area and we decided to have IHop for lunch. There were 8 of us in all. 3 adults, and 5 children ranging in age from 4-13. My sister, who was with us has worked in the food service industry for close to 20 years. The closest one to use was located at 1301 Kildaire Farm Rd. in Cary, NC.

Upon entering this location the trashcan at front entrance was overflowing with trash on the ground. Yes, this should have been a sign but we had five hungry children with us.

We proceeded in and were told it would be a 20min wait. No big deal. We waited and were seated with no issues. We were only given 1 menu for 8 people. I went and asked the hostess for more, stating to her that we have 8 people at our table and only one menu. She said it was IHop policy for 1 menu per table.

After 10 min and no waitress. We finally see our waitress and she tells us it will be just another moment. I was ready to leave, but again why up root 8 people. Another 5 min passed and we were able to place our drink and food orders. Sitting and waiting with 5 children, no drinks or food and everyone is restless. We then realized it had been 40 min total since we had been seated and still no drinks or food. People in other sections were being seated with drinks and food by this time. We decided it was time to go. Kids are screaming at this point.

I saw our waitress a total of 1 time in that 40 min. So, on the way out I see another waitress at the register typing. I go up and ask her to speak to a manager. She tells me I have to wait that she has to finish keying in her order 1st. I told her I just waited 40 min for drinks that we never got and that I am tired of waiting. So I walk away from her and go up to the hostess, where she is obviously receiving another complaint from someone else. I tell her, that we just waited 40 min for drinks and never got them. She had nothing to say, so we left.

Talk about a van full of unhappy people. We took our business to another food establishment. That was ridiculous. The managers obviously did not have a handle on things. How did managers not even notice a table of 8 people not being served? I would give this place 0 stars, but I did speak to a manager on the phone who assured me he was going to get to the root of the problem.

I have been to other IHop's and have never experienced this level of disregard towards it's customers. They require some maintenance. They are representing IHop and we took our...

Wow! I’m down here visiting from Florida, and have NEVER ENCOUNTER BEHAVIORS like the way this employee shouted at me as a customer at a restaurant. I can say!… this is a first for me in this way. Smh… “Don’t want to call it RACISM”, but!…. I got kicked out of the area, because according to the manager… “this area was closed”! After one of his employees sat me there though?!….. meanwhile, another family were seating and eating there🤔!…. He wouldn’t have moved me if I was of a different race. Because, I was already seating there and was placed by one of his own employees 🤷🏾‍♀️. Just saying! Some of these people have NO RESPECT for black people, no matter how you behave😩!

I googled IHOP near me and simply went to this place and did not bother to read the reviews—since I have always had good experiences when eating at IHOP where I’m from with my family. So, one of the waitresses took me to an area that was available—since the main dining room was full. After I sat down, I noticed the table was dirty and told another waitress who was sweeping the floor close by this… OMG!!! She flipped and started yelling that, oh well!… It’s clean! She continues!… this is how the table looks like. So I said oh!… I touch the dirty area and showed her that it’s really dirty and I said look!… it’s sticky... In some occasions, I would wipe the table myself if it’s something simple—as I have done in the past, but the table needed a bit more cleaning than paper towel. I was so shocked and asked her… what makes you think that it is okay to speak to a customer this way and over something that isn’t my fault?

She walked away, I remained seated and waiting… she came back with a smile, she apologized and stated it has been a hectic morning and I’m sorry for the way I spoke to you. I thought to myself, awwww… and told, that’s alright and I understand. Thank you for the apology. I tried to explain to her, we all go through tough times at work and you’re not alone. Before I can say… but we can’t take our frustrations on the customers or the patients, the manager came and told me, “I’m sorry ma’am”!…But this area is closed! But I looked around, and there were a non black family enjoying their food in the same area I was at though🤔? I simply took my bag a walked out to find another location to eat. I had not eaten all morning and was craving for some IHOP🤦🏾‍♀️ . I’ll be alright. This is some of our lives unfortunately 🤷🏾‍♀️. And, “there’s nothing we can do about it”!

I wonder how these people sleep at night after treating people the way they...

I woke my wife and kids up early on Mother's Day and drove to this location from Durham, because I figured it might have better service than the Durham Ihop. Upon arriving, I was pleasantly surprised to see that very few patrons had arrived, so we could get a good seat quickly. When I requested a booth, I was told none were available. I looked around and saw that there were over 10 booths open. The hostess, who didn't even greet us when we walked in, told me that they were only seating people in a few of the booths, which were already taken. I asked if she could make an exception because we like to sit in a booth (much more comfortable) and she said she would ask the manager. She never returned to tell us. I then approached her and very respectfully asked what the answer to my question was. She said, "yes, you can not have a booth." I then asked to speak to the manager. When I explained to him with zero attitude or hostility that we were hoping for a booth for our Mother's Day breakfast, the manager told me, "we can't do that because it will screw up our servers." Again, I looked around puzzled at the more than 10 open booths. I said, "sir, I understand that's normal policy, but as a business person myself I go out of my way to accomodate my clients with reasonable requests." He caught an attitude with me and said, "that's not how we do things here." I understand that a business has to operate in a certain way, but anyone who understands good business practices and hospitality knows that you never refuse to help a client or patron with a perfectly reasonable request when it is such an easy work-around. Also, on Mother's Day morning, why would you not offer your most comfortable seating? Our waitress was excellent, but I will not bring any more of my business to...