Verizon — Local services in Casa Grande

UPDATE 1/22/2019! I love dealing with these guys. They just keep getting better each year and I love their new phones and the service I get when I have questions or problems.--- :)

I live in Gilbert Arizona. Traveling to Casa Grande is worth it!

I set up with this store several years ago with a regular prepaid simple cell phone. I then upgraded to a smart phone. Today I upgraded to a new Galaxy s5 for myself, my daughter and my wife!

The following is kind of typical of how the people in this store have treated me in the past that makes me say the thing I am saying.

When I walked into the store today it was busy. There was about 6 people waiting to get serviced. Normally I would have walked out of a place that was that busy and come back later thinking that it would be forever before I would get taken care of. That would be an error. The lines moved along quickly and it gave me a few minutes to look at the new phones. The store itself is clean, comfortable and not overwhelming (places for an old man to sit and rest his aching knees).

Martha was first to greet me and start the process of figuring out what I wanted. She was friendly and very professional while at the same time at ease and helpful. She helped me figure out which phone I wanted and did it quickly.

Then I got to work with Whitney. OMG! I have never seen anyone multi-task like she was able to. It was interesting to see her handle me buying 3 phones while at the same time helping another man who had came from spending an hour and a half at AT&T and help him. Then she was able to take calls to help customer on the phone. During all of this I never felt ignored and we moved along gingerly with each of my phones and I always felt as though I was being taken care of well. All the time the atmosphere of the store seemed warm and enthusiastic. Even people I had seen coming in stressed seemd to relax and people were laughing and enjoying themselves.

I have dealt in the past with the Verizon stores and always felt ignored, or overwhelmed sometimes outright snubbed or treated as if I was being talked down too, espically if I asked a "stupid" or "silly" question. NOT AT THIS STORE! They treated me with respect and answered my questions without making me feel stupid or silly.

So, now you know why I would end up driving an extra 49 miles round trip to get products that there are pleanty of place close to where I live. You can get a phone anywhere but it tough to get the kind of friendly, courteous, professional service I got at this store!

NICE JOB MARTHA & WHITNEY! Keep up the great work and thank you.

I recomend this store to all my friends and anyone I run into that is looking to get cell service! A few of them have called to thank me for sending...

If I could give 0 stars, I would. We were talked into getting a 4gb plan, with a tablet and “WiFi”. Turns out, the data lasted less than a day, and the WiFi Ms.Whitney claimed we would have, is apart of the 4gb that two phones already shared! (Which also, wasn’t disclosed to us!) and when we went back in to ask why our phones had slow speeds, we were laughed at and called liars in a store full of people. Needless to say, we went with at&t and got an unlimited plan for nearly half the cost and got better phones, for half the cost! Our monthly bill with Verizon for two phones and a tablet with “WiFi” was $317, and the data runs out after a day of having service and the 4gb plan we had, was shared between two phones and a tablet! (Oh and no WiFi, lol! With at&t each phone has 22gb, we have two iPhone 8+ on financing, and an unlimited plan is $175 for unlimited everything, each phone has 22gb and insurance on both phones. Not only is it better pricing, better customer service, but it’s better service! Needless to say, this place and almost everyone that works there, are immature and don’t do their jobs. Whitney (the manager) is rude, forceful, sits on her phone instead of helping customers and belittles you for absolutely no reason. I’d stay away from this store and Verizon...

Be carful of having anyone who is not up and up on trade in values on phones or devices or plan pricing go into this location, as far as phone plans Go they don’t go over negatives or positives for switching phone plans or how it might affect discounts of credits to somoeoens account. in addition it seems they like to mess with trade in value prices and what they will offer for them as well as come up with some strange accessories credit in addition to instead of actually just doing trade in values for devices. Sure things apprasie for different prices in person, but a $319 dollar trade in price for a phone apprasied on Verizon's site in perfect condition they offer $120 dollars for. Yeah I would say something is not right. Not to mention over inflated accessories prices. I suggest you go to the Verizon website for appraisals on your device first before you go in, or in my opinion after seeing the outcome of this interaction with someone I know , take your business somewhere else. a pretty disappointing way for a company to conduct its self in my opinion. I would never...