FENG CHA Boba Tea & Desserts — Restaurant in Castle Hills

Unfortunately our experience here specifically at the castle hills location with the Manager Connor was not pleasant. Not only were the drinks expensive anywhere from 6 to 9 dollars they were not made well nor did they taste good. This was me and my two young boys first time here(I will mention this place is NOT kid friendly) anyone who is educated about children behavior will understand to contain kids is not always an easy task, much less 2 under 7. Sadly the atmosphere here is not welcoming or graceful with children behavior. More on the pretentious side. Needless to say the staff are not fully trained in their knowledge of their product, or use of their systems i.e app functions, kiosk functions, how to sign up for the rewards system. When I presented questions with what different products had in them, there was uncertainty in being able to describe the ingredients thoroughly nor were there kid friendly recommendations offered by the staff. Because of this, we ordered what we thought was a cookies and cream milkshake, but because they lacked knowledge on their ingredients, they failed to inform us that there was hefty amount ofcream cheese whip that came on top of it, that if I had known I would’ve never bought because I know my son does not like cream cheese. When I asked for a substitution on the product, they of course gave me the spiel about it being “product that was used” and unfortunately, they can only offer me half price for another product. Because I’m a business owner myself. I fully understand the concept of used product, going to waste but the percentage that is used in one drink versus how much you buy in bulk. They are already profiting 300 times the worth of one drink versus what they had to buy for that one product. In turn could have saved them a bad review with a minute percentage of loss. I did mention this was our first time and we had a terrible experience already, but of course, like I mentioned earlier my three year-old had been tossing around his plushy and one of the times accidentally tossed it over the counter and it bumped into the young girl at the register of course I quickly apologized and held onto the toy, thankfully She didn’t seem upset. She said it was totally fine. But later in our visit when the manager Connor had arrived, he mentioned he came out because he saw on the camera that my child “threw the toy at her” , and “that if my child’s behavior didn’t change they would ask us not to return.” In that moment, I realized that his accusation was coming from lack of education, assumption and immaturity on how to handle customer relations so his comment was beneath a response from me and I told him “ I appreciate you trying to do your job, but I really don’t need to hear this. Thank you. Have a nice day.” I am a business owner myself with a similar concept, and we hold the upmost respect for our customers. That they feel seen and heard, and cared for when they are supporting our establishment. I discovered that this is a franchise and that is the issue, when you aren’t being served by the owner, you are forced to leave your hard work in someone like Connor’s hands (just another worker) that could really damage the brand and culture of the company. Needless to say we will not return and will be spreading the word.

Hello owner of the establishment, you have been misinformed I was not asked to leave, I was already leaving because the product at your establishment was unsatisfactory for our liking, you employee Connor continued to assert himself and felt the need to continue speaking to me when we had settled the conversation at the counter. I set my boundary and ask he to stop antagonizing me so that I could head to my next destination, but clearly he didn’t not understand the gesture. And the lack of professionalism in your response to your costumers is a reflection to your team and your leadership for your establishment. Best wishes to you and...

Okay. So. Where do I begin. I am not a Karen, I just take my boba very seriously.

As soon as you walk in, you are greeted by 2 kiosks. This is where you place your order and pay. I get it. Most places, unfortunately, are providing this “service.” Perhaps to save money on paying a warm body or to expedite orders. As far as warm bodies, there were 3. One was sitting in a chair, pulled from the furniture used for customers, behind the counter on her phone. The other made my drink, and the other was a manager.

My order was prepared and ready to pick up at the counter. My phone told me via text. So yes, when you place your order, you have to enter your phone number and name. And the young lady who made my drink called my name, dropped the drink at the counter, and scurried back to the back. I said thank you and the manager did say “enjoy.” I appreciated that.

My drink was good. Was it $9.00 good? No. You do have to pay extra for toppings. It’s a boba place. At least throw in the boba for free then pay extra for more. There wasn’t that much boba in my drink by the way, but the boba was good. It was soft and chewy.

In conclusion, this place is great for introverted young millennials to gen z kids who communicate with emojis and...

I don’t like to put out reviews as it isn’t important. I don’t like to read reviews because I need to experience it for myself. Tonight I ordered a dirty boba milk tea and it’s not my first time being here. But, today is going to be my last. Sorry,not sorry! The boba ball taste soft and chewy. That was great!! The milk tea is not the business, it tasted like milk sugar with a lack of tea. There were extra topping I added in there which I paid for and it wasn’t added. Then when I came back to mention that they were missing topping in my drink, instead of making a whole new one, the dude open the drink and added the topping in it then close it with a cap but not seal it. It nearly damn dropped. Many other times I’ve been here it was a great experience. Lately the lack of service is starting to become merely another statistic. I don’t make this review just for attention but for the business, that this is a reminder of the service you give can forever impact the customers opinion of your...