Guadalajara Family Mexican — Restaurant in Castle Rock

Most of the parking is a bit further away from the entrance, were you encounter a slight incline. Once you enter through the double entrance, be careful not to let yourself or your littles run into the fire extinguisher, to the left. Please wait to be seated, though I do not recall seeing a sign noting such. It looks like at certain times you might have to wait, but they have bench seating in the entrance area. Seating is to the left and right of the host stand. As we were seated on the right, one side is mostly all windows with brick underneath, while the opposite walls are yellow with brick arched "windows," painted orange, with hanging plants and iron work. Looking up you will notice ceilings that are partially shiplap and partially tile, decorated with twinkle lights, spoke wheel chandeliers, and star shaped balloons, which I believe were representing piñatas. The booths are maroon leather and busy fabric, with wooden edged tables that are designed with decorative tile on the outside (cream, pink, teal) and a large teal(ish) tile piece in the center. The other option for seating = tables with colorful chairs. The chairs have different carvings: toucan, senor and senorita dancing, hummingbird, macaw, sunflowers, etc.. The carpet had some staining, but overall the restaurant looked clean with some refreshes needed. Upon walking into the bathroom, you notice the color scheme from the tables was carried over to the bathroom walls. The women's bathroom does have a changing station and two stalls. However the sink is rusty and the mirror tattered. On each table you will find sugar packets, plus salt and pepper shakers. The kid's menu is hidden a bit in the regular menu, but it is there! While the servers were very attentive in the beginning, the service veered off by about mid-meal. They were all friendly and wore different colored button up shirts; some short-sleeved and some long-sleeved. I loved the fact that the children's drinks arrived in black paper Pepsi cups with straws/lids. Adults drinks were delivered in blue plastic Pepsi glasses. Happy hour is 2-5pm, with drink specials and I believe a special on super nachos. Though I didnt try the tacos, they looked tasty. The queso burrito had less flavor than expected, but the chicken quesadilla was huge and something...

It's very rare that my hubby and I get a night out without our 5 children - so we wanted to try something new in the area. After doing a quick search, because we didn't want to wait over an hour to eat at the Cheesecake Factory or Pappadeauxs we decided on this place.

My experience from family-owned (I believe) hole in the wall type of restaurants have generally been great.

This particular day the restaurant was packed. I asked if there was a wait and surprisingly there wasn't - but we are also used to a family of 7 trying to be seated.

I immediately noticed how close the tables and chairs were. It had a family-oriented feel - like dinner on the weekend with family. Everyone chatting loudly (not a big deal because we have 5 kids hahaha) and having a good time.

The restrooms were ok but could have been kept better or even set up more for the public and not as if we were at home.

The menu is massive - so if you aren't used to Mexician food, then checking it out prior may be helpful. My hubby started off with an order of fries that I think were covered in cheese and their green chili sauce and I got queso (yellow) with chips and salsa. For dinner, I decided on the Pollo Chucili (sp?) and my husband got some type of burrito. We ended with the fried ice cream and sopapillas. Our total was about $70 not and some change not including drinks. Our main food was decent and I would say a little bland because I cook a lot - but the atmosphere and kindness from the staff made of for it.

However, I was very annoyed by one of the waitresses sweeping while everyone was eating. Normally, I'm not bothered by thus if it's one of the brooms that sort of vacuum up the dirt but this was a regular kitchen broom. Maybe it was just me but growing up this was and still is a no no for me. Never sweep around folks cooking or eating - because God forbid the dust or other particles get in their food.

Overall, it was an ok experience. It wasn't terrible and it wasn't outstanding. Our waiter was great and welcoming. The refilled our waters and chips at decebt intervals. We were here for about an hour...

My family and I were completely disrespected today during lunch. I just finished another 60 hour work week, and after my shift today my wife, two children (10 & 1 years old) went in today. Right off the bat my plate was wrong, and so was my 10 year olds. I caught the manager as he passed and after giving a little attitude he decided to fix my plate, but not my sons. ?? We still didn’t have silverware at the time and when I flagged our waitress she came to the table for a moment and as I was asking for it all I could get out was “we need..” and she took off. When she got back she apologized and asked what I needed, I was able to ask and we finally got it. My son mentioned his food wasn’t really hot anymore... By the time my plate got back to the table my son had already eaten, and upon receiving my wife’s food it was burnt so she hadn’t touched it. Seeing this numerous times as he passed the manager asked no questions and seemingly ignored our table during the rest of our lunch. We were not given any refills though I sat with an empty glass before my plate returned, my wife not eating shared hers. I was disgusted to even have to pay but I figured this review might catch someone’s attention. I did not catch the woman’s name, most likely because she never came back to the table. But her and the older gentleman who was the manager on shift were absolutely rude, unattentive, and did not show any sign of care for us during our visit. I have been coming to this location with my wife for 6 years. When my wife and I first got together we loved the people, the atmosphere and the food! We went all the time. It’s definitely changed over the years... for the absolute worst!!! I will never step foot back into this location and I advise anyone else to think twice about doing so themselves. The only good thing I will say is the older gentleman who cleaning tables was very nice to us, knew what was going on and was the only one who made us...