Protech - Castle Rock — Local services in Castle Rock

My old Dell laptop finally gave up the ghost earlier this week, and there was no way I could afford a new computer. I was pretty much resigned to taking my chances on craigslist, but called several computer repair shops just to see what they might have available secondhand and/or refurbished. I got voicemail at most of them, but Gary at Protech answered, and then asked some questions about how I came to be shopping for a secondhand computer. At first I was wondering why he was so curious, but soon learned that he'd recently been the recipient of a bunch of donated machines and was giving away the good ones to people in need, and using the leftovers for parts. He invited me to stop by, so I did, and pretty soon I had a nice, all-in-one HP desktop, and he even loaded it in the car for me and encouraged me to get in touch if I needed anything. Well, that was yesterday, and today I'm back up and running online with a computer that's much better than what I had before (just in time for the big snowstorm that'll probably keep me in all weekend), and it was no charge. I can't thank him enough! What an unexpected blessing. If you know anyone who's fiscally-challenged and needs a good, no-frills computer, call Gary and see what he's got. I know he'd especially like to see some of them go to seniors who just want something they can use for shopping and to Skype with the grandkids. Thank you so much, Gary! I'll definitely he heading to ProTech for my future tech...

I'm a tech at another repair shop. I was working with a customer that I had sent over as the rates at this shop are better for the job than what I could do. When my customer comes back I find that Gary has stolen over $400 in parts. Not only that but he claims that the whole computer is fried as a cable from the PSU touched the bottom of the motherboard. First that's not how that works at all, second he was liable and should be replacing what he destroyed. BUT IT GETS BETTER. I go to clean up his mess and find that the processor is missing. When we call him he says the processor was bent. Processors are almost impossible to bend unintentionally. He later in a separate call stated that one of the pins was bent so he "threw it out" bending pins back is relatively easy, but the kicker is that the processor in the computer did not have any pins. It was also missing the CMOS battery and the SATA cables. When I called him to ask, he told me he had given the customer everything back and then hung up when I brought up liability for the parts he says he broke. Not only that, everything he said was fried, functioned perfectly. Not only was his story bogus, he stole the parts and refuses to own up to it. Save yourself time and money and take your computer problems to a legitimate business instead...

I was having some problems with my HP7500 series printer, so bought an HP9026 printer to replace it. I had some questions about the new printer and went to Protech to see what I could learn. Gary, the owner, was courteous and displayed good knowledge, easily answering all my questions and giving what I considered sound advice. More importantly, he didn’t charge me for the time and probably spent more than ½ hour talking to me to make sure I understood my new printer. He suggested I bring my current printer in to let him look at it to see if it could be repaired. I did that and left it with him. A few hours later I got a call that my printer was up and running and was ready to pick up. My wife had not been able to print from her computer or phone, so we took her laptop with us when we went to pick up our printer. Gary spent a little less than an hour. He not only got both devices printing, but also performed a number of updates on her laptop that we were unaware of being needed (the were, in fact, required). By the time we left we saved more than $125 over a new printer and our devices were much improved. We were exceedingly happy with the experience and would not hesitate to return if the need arises....