Jack in the Box — Restaurant in Castle Rock

Experience at this location was very bad, came through the drive thru, asked for extra sauce repeatedly which I did see the sign that the sauce was extra and I was willing to pay, even at the window asked one more time, they said it was in the bag but there wasn’t, had to go back around,to get the sauce, then one of the 5 meals ordered was wrong paid $39.00, went back to get it replaced and they were hesitating to replace it, asked me to pull forward for a bowl to be made, I told them I would wait at the window and they were giving me attitude, stood at the window about 8 minutes and they were still not giving me my food although I was the only car in front of the line. I had to go pull over and asked to talk to the manager which left me standing outside the door for an additional 15 minutes because they wouldn’t grab the manager, Finally a manager named Marilyn came out with the food, after the whole experience I wasn’t even hungry anymore because they couldn’t handle the situation accordingly, it is very frustrating when going into a fast food restaurant with no cars in the line and have to spend over 45 minutes to not eat because of the management incompetence. I am a manager myself and I know very well how the restaurant shouldn’t be run and this was a clear example of a bad situation that could have been avoided if they would just replaced and give out what was ordered instead of retaliating against me for a...

I'm basing this review off of the drive through experience only. As you pull up to the drive through they have their menu board a few feet off from the main board. You can pre prep your order before ever getting to the voice box. Super helpful especially for a first time customer such as myself. They have a huge menu and serve breakfast all day! Now, the Jack in the Box that I had the pleasure of going to was super slow so I got a good look at the menu before ordering. I pulled up to the box and was immediately greeted by a friendly voice, I ordered my first meal and was cut off with my total and to please drive forward before I could get my second meal ordered. I ordered my second meal and asked If i could get a water with my meal. I was told that they don't have water on the machine and i would have to order bottled water. No big deal just a minor up charge and a slight annoyance that i faced. If you like decent food and decent service this is the...

Me and a friend of mine recently went to Jack in the Box and Castle Rock and the service we received was atrocious, They rushed us in ordering, 2 different people were using the headset trying to talk over each other and they acted like they were busy as can be when nobody was in the parking lot and no one was in the restaurant. When we got to the drive-through window The person could not get the order right and also was very rude, Is the person at the drive-through gave my friend his food and my drink then proceeded to the walk away like we weren't even there, When he came back he was mad and I said just cancel my order, After I said that he just walked away like we wouldn't even there and left my friend's drink just sitting there. When I pulled out of the drive-through a gentleman came out of the restaurant mouthing obscenities at my truck and I heard everything he said. The act was very unprofessional and rude to...