Subway — Restaurant in Cathedral City

I’m writing to formally express my disappointment with the service I received at your establishment. On the day in question, I arrived at your location three minutes before 8:00 PM. The door was open, and the sign clearly said "Open," which led me to believe the business was still receiving customers.

Upon entering, I was immediately met with rude behavior from two of your employees. When I politely asked if I could have a seat, one of them responded in a very disrespectful tone, saying, "Well, you're already here anyway." I calmly told her that she should have a better attitude and approach toward customers. Instead of de-escalating the situation, she continued to speak to me in an aggressive and inappropriate manner.

I then asked to speak with the manager, and I was shocked when they dismissively told me it didn’t matter. The cashier also joined in, defending the rude behavior and raising her voice at me. I asked again, "If you're not open, why is the sign on and the door unlocked?" There was no reasonable explanation, just more hostility.

This experience was deeply unpleasant and unprofessional. I expected a basic level of courtesy and was met with unnecessary aggression instead. I hope you take this matter seriously and address the conduct of your staff to prevent this from happening to...

disappointment regarding the service I received at your store today. When I arrived to politely pick up my online order, one of the two employees working was extremely rude. She told me, in an unfriendly tone, that I had to wait, and her demeanor was dismissive and unprofessional.

What made the situation worse was that she then spoke in Spanish to her coworker while pointing at me, accompanied by a rude facial expression. This behavior felt disrespectful and uncalled for.

On top of this, my sandwich was made very poorly — messy and sloppily put together, unlike the quality I’ve consistently received at other Subway locations. At one point, the employee even tossed my sandwich onto the counter, which was both unprofessional and disrespectful.

As a paying customer, I expect to be treated with basic courtesy and to receive the quality of food Subway is known for. I hope this matter is addressed so that future customers do not have a...

They always do sketchy stuff like put cones in their drive thru when they don’t want to take orders. Terrible customer service. Always get the order wrong. Dirty inside. Ghetto older lady with neck tattoos gave terrible attitude when I came for a pickup order. She threw the bag on the counter and walked away when all I said was “pickup for _” Drive thru speaker had “out of service, pull up to the window” sign, when I pulled up to window they have an old appliance and trash piled up against windows so you can’t even order at the drive through…

They’re having work done to the inside of the store and it’s laying on the floor and tables. The small wall has nails and drywall exposed.

I payed for extra cheese and meat and neither were on the sandwich. Meatballs were terribly over...