Buffalo Chip Saloon and Steakhouse — Restaurant in Cave Creek

I have been to this place numerous times and love the ambience but had an absolutely horrible customer service experience here tonight with both security and the owner. My friends and I decided to use the Photo Booth and saw that it cost $10, so we put a $20 in and had our photos taken. We were never given any change, and there was no sign anywhere that said that is required or that there was no change back. The staff gave us no apology whatsoever and acted as if it was our fault, when there was no warning anywhere as to there being no change available. We checked specifically before putting in the $20 to make sure there was no disclaimer that we needed exact change.

An employee who we know believe is the owner spoke to us and told us that there was a sign that said it was not an ATM and did not give cash back. When when we asked her where it was (as we had already checked for this), she brought us to show us and was unable to show us one because there isn't one. Without any warning that there is no cash back, it is not OK to accept $20 bills and not give them back. There was absolutely no apology from the staff and only rudeness. Please add a warning sign to prevent this in the future. Money that was intended to be spent on drinks and food was instead given away for free because we were not warned in advance and the business responded extremely rudely.

This was not on us and was negligence on the business' end.

Edit to respond: This review was 100% about your business and treatment of us as customers, not the photo booth itself. We had an issue with there being nothing making it clear that we needed to provide exact change. Our response was not that we were just ‘not watching the credits. Because you allow the Photo Booth to have a place in your business, you have a responsibility to ensure that it is operating correctly and it is clear to your customers how it works.

YOU told us that there was a sign stating that we did not get our money back and completely lied. There was no sign.

You said to my friend in a completely disrespectful demeaning manner, “Sweetie there’s a sign that says its not and ATM and there will be no cash back” but there are no such signs.

We did reach out to the Photo Booth company as well. But we are completely disgusted with your treatment of us because as a business owner, you should have eaten the cost rather than leaving customers unsatisfied and lying to us about your signs. We left feeling disrespected and as if you did not care about our experience at...

I went for the bar, not the restaurant. They need to be more clear about where the parking is either on the website, or on google maps. Incredibly difficult to find in the dark. The drinks were really good and amazingly priced!! Each bar area charged different amounts for the same drinks though, so that’s interesting. Uber prices to and from this place are STEEP if you live anywhere but north scottsdale. The dance floor was really fun. We had a good time. The rodeo was fun too. Good vibes all around despite the amount of people there.

Updating my review to say I’ve been a few times now, and I’ve gotten sick each time I’ve gone, no matter what or how much I drink. I don’t have that problem anywhere else…probably just bad luck, right? Still pretty weird though. The most recent time I was there, I spent about 20-30 minutes in the bathroom to make sure I was okay before leaving...I cut myself off and had been drinking water before entering the bathroom. Apparently that was the wrong choice and I should have immediately left when I started to feel sick and just been sick in the parking lot instead. Security was banging on the bathroom door, but didn’t announce who they were until the third time. At that point, they told me I needed to leave. Apparently it was wrong of me to spend just a little bit of time in the bathroom to ensure I was okay before heading home. Not once did they ask if I was okay, or simply check to make sure I wasn’t passed out (which I didn’t have remotely enough to drink to be at that point anyways). If I hear banging on the door, I’m going to assume it’s just someone waiting for the bathroom impatiently. I would have said something if they announced who they were the first time. I was completely embarrassed to be kicked out for doing what I thought was right. I thought I was doing the right and responsible thing, and I really didn’t appreciate how I was treated. I’m open to suggestions on what I should have done differently. I got lucky and had a friend in the bathroom at the same time they kicked me out, so she went and got my husband for me, and we left. I won’t let that experience keep me from coming back, because it really is a fun place. But they will not be getting one dime from me in the future. I understand security requires a level of aggression WHEN NEEDED. I don’t feel this situation warranted the aggression I...

Pretty fun place. However, we came from Texas and Michigan to line dance, I was very disappointed in the line dance versus partner dancing ratio. They played 5 or 6 partner dancing songs with often only maybe one or two couples on the dance floor…. Practically an empty dance floor…. Then would only play two line dance songs. The line dance songs kept the dance floor full. A good DJ reads the crowd and keeps the dance floor full. There were sometimes several couples dancing but it was rarely as full as when the DJ played line dance songs. So sad it’s hard to find places that equally play line dance songs and couple dancing songs. Same problem as in Texas. 😫

Response to owner’s response: I showed him a list and he seemed annoyed I had a list and he said he would play them all but didn’t write anything down…. I knew they played some of the dances on my list, as I had asked what was typically played there ahead of time on Facebook. I was kind of surprised he didn’t do anything to make note of my requests, so I clarified and asked “you will play all of these?” And I was going to request a few dances on my list that are popular everywhere but he said he would play my whole list ….. ? So I assumed he had a good memory or something. He played maybe half my list, I was more than willing to go re-request but he seemed annoyed the first time so I wasn’t asking again. Was a very weird interaction…. Maybe because I had a list on my phone; I wanted to request Bar song, Lonely drum and The Wolf which are very popular everywhere but he was like Yes I will play all of those ….. so I didn’t request my extra few since he said he had it. Then I was surprised by the ratio of partner dancing to line dancing since line dancing filled the floor more, but he seemed to play more partner dancing songs. It Was all just a bit disappointing and weird. Part of my surprise was probably because I posted on Facebook that I was looking for a line dance place and your DJ had recommended Buffalo Chip for line dancing, but I felt like it was less than 50% line dancing so to me that’s not a place to line dance, it is a great place to country dance ….. mostly partner country swing with a little bit of line dancing. On Facebook, I specifically asked about a place for line dancing. Thx...