Taco Bueno — Restaurant in Cedar Hill

To whom it may concern, I am extremely extremely extremely upset about the experience I encountered this evening. There was a huge rain storm earlier this evening and I decided to stop by this location for family dinner. For starters the line was very long BUT I decided to stay. I was placed on hold for a long time causing the inside of my car to become severely drenched but again, that was not my issue. I waited in line for a MINIMUM of 20 minutes. I had what I considered to be a semi large order but nothing to complicated. After I received my food, I asked the worker (Mike) if everything was in fact included which he stated yes. Remind you there is pouring rain so I proceeded my route home since Mike had assured me everything was included. When I arrived home nearly 20 minutes later, I discovered that I was short 5 BURRITOS!!!! My kids are starving and I am beyond frustrated because I have to get BACK in the rain to go and get the rest of my order. It takes me another 20 minutes to get back and I have to WAIT ANOTHER 20 minutes in line because again the inside is closed. As I am speaking to the Manager "Josephine" she tells me that she absolutely positively cannot do anything to compensate for my time or her mistake, but she will give me the missing burritos which I do not believe is remotely acceptable. I proceed to the window, now 45 minutes has passed and my food is now cold so I request that my food is remade. Only to be greeted with an attitude and reluctance. Again, it is not my FAULT that this mistake has transpired. When I receive my food, I asked Josephine was she sure that she could not refund my money AND I could keep the food and that is when things become VERY UNPROFESSIONAL. She states that NO I am not going to give your money back and IF you want your money back then you need to give me the food back. I told her that was not the solution and the only viable solution was a complete refund SHE THEN SLAMS THE WINDOW IN MY FACE AND WALKS OFF!!!!! Mike comes to the window and I tries to calm the situation because I'm sure he is embarrassed of the actions of his supervisor/manager. I asked Mike to have Josephine come back and handle this like a professional and she states, I quote "Tell my supervisor, I do not care, I am tired of this place anyways! And she is not refunding my money!" I am beyond upset and appalled by this type of behavior and to think she is a supervisor/manager is disheartening. What was suppose to be a simple stop has turned into a night of horror. I am so upset that I cannot even eat! To make matters even worse, this is a pandemic and I CHOSE to spend my hard earned money which is scarce at this location. I have no words. I expect nothing less than a full refund and a follow up from the regional manager/store manager. My ticket number is 139 and the...

I am not one to (easily) leave one star reviews, but this place is rapidly headed toward rock bottom. We used to be regulars at this restaurant through a combination of factors (lack of alternative food choices in Cedar Hill, we like the food, good prices and specials, etc.), but we haven't visited here in well over a month--it has gotten that bad. The staff are always rude and frequently unsanitary when we come in here these days. Today, we were greeted with clear disdain by the cashier who acted like she resented having to work--at all. She sniped at us about the special, when all my sister said was we'd like to get the taco special. After we had placed our order, both she and her "manager" refused to honor the $2 coupon they give you on a receipt for filling out one of their stupid surveys, simply because they couldn't figure out how to apply it. (Feels like bait-and-switch to me.) Throughout this entire process, she played with the zipper pull on her jacket sticking it in her mouth, while taking our order. (Incidentally, as we were leaving, that same cashier had her mouth tucked into the zipped-up collar of her jacket--and she was headed into the food preparation area. Seriously, gross!)

As if that wasn't disgusting enough, when I picked up our order, there was a [blond] hair on the tray. The dining room wasn't much better. There was dried food on the table where we ate. (Not a first time occurrence.) "Ew. Gross." doesn't even begin to account for my reaction to this place these days. The one saving grace was the sole employee who came through the dining room and swept up a bit of food/trash on the floor.

The food is okay--sometimes. Other times, it is downright disgusting. For example, they might have had good tacos, today, but they have started watering the "queso" and barely putting any on the nachos. (What??? Who sells nachos with no cheese on it?!?!?!) Nothing like eating dry chips with lettuce and tomatoes on them. Yum! Not. (Naturally, as we were leaving, I heard someone else complaining at their table about the lack of cheese on their nacho/taco salad. Big surprise.)

As much as I love Bueno, I honestly don't know if I can bring myself to visit this location again. Clean up your act, Taco Bueno. You're about to lose a...

The time wait, tasty food was fresh, and the dining area was clean however, the food order caller never washed her hands as I sat facing the food prep area. The young female constantly swept the area around the food prep as well as use her bare hands to grab torillas to prepare drive through orders holding the broom in one hand then fixing the taco with the other. Finally someone said something to her because they saw me watching she then put on one blue glove only to hand some food to a guy that was eating in the dining room she then took the blue glove off and begin to start sweeping then begin to keep checking her cell phone which was in her back pocket began to grab tortillas with her bare hands again to fix drive-thru orders but never washed her hands because she never moved to the sink and if it was another one she never went there that is definitely not sanitary and clean when preparing food that others are going to eat. Everything else was okay except when entering the restaurant nobody greeted anyone to say hello how are you when you walk through the door nor did anyone say goodbye have a nice day when anyone walked out of the door. Great food, customer service terrible, and not safe cleanliness while preparing the food I don't eat out much this is one reason why. Hopefully this will change after they read...