First of all, I am a truck driver. So, I have eaten at several location in Illinois. Including: 'most of' the Chicago Tollway plaza Panda Express; I-88 Tollway Plaza Dekalb Panda Express; Effingham Panda Express, next to the T/A truck stop; and, the new Panda here in Cedar Rapids, Iowa.
Overall experience of any Panda Express is 50/50. Either the food has been sitting too long or, they don't make enough when it's very busy. When they do have plenty of food after it slows, they still give you mediocre portions; (depending on food server). Other than this location, never had a serious problem with the rest except for dry food or Honey Walnut shrimp that made me sick.
This location, (second visit); my broccoli had black fungus on it. (That was the broccoli beef). They kindly exchanged the entire single side with, something else - free of charge.
Another time I ate here, ( as usual with the other Panda Express's), got sick from Honey Walnut shrimp. Stomach cramps and diarrhea.
I expect that when a restaurant serves poultry or shellfish, "they really should" pay closer attention to; "how long the food has been sitting AND, if it was cooked right in the first place!!"
Someone gets botulism, business gets sued.
Let's hope that never...
Read moreI recently ordered takeout from this restaurant and unfortunately, it was a complete disappointment. Firstly, the food took an incredibly long time to be brought out to my car, despite being promised a quick wait time. But that wasn't even the worst part. When I finally received my food, I noticed that the employee who handed me the bag was playing with it, tossing it around as if it was a toy. Not only was this extremely unprofessional, but it also made me wonder if my food had been tampered with in any way.
Overall, I was extremely disappointed with my experience at this restaurant and I would not recommend it to anyone. The slow service and unprofessional behavior of the employee were unacceptable, and the quality of the food was subpar at best. Save yourself the trouble and go somewhere else for...
Read moreI come here quite a bit. The food is usually good. But almost every time the drive thru wait is 15-20 minutes even when there aren’t a lot of people in line. That wouldn’t be too bad since the food is normally good but when the wait is bad plus they mess up the order that’s where it gets annoying.
Came today and there was no wait, which was nice, but I didn’t get the cream cheese rangoons I ordered and was charged for, and they gave me the wrong kind of rice. I almost always check the order before we come home but this time I didn’t.
The last time I came here someone had messed up the orders so bad that it took them about 25 minutes to figure it all out, and then we had to resubmit our order.
I love the food here but I won’t be coming back to this location due to the wait times and...
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