Subway — Restaurant in Cedar Rapids

Appalling. One employee doing everything she could to keep the place running. Manager/owner or whoever should not be in the business if he/she cannot plan better. I do know that the poor lady working was doing all she could and she was very pleasant to the customers. However, as for the quality of food I can’t speak. Lack of patience got the better of me, and I left. If it weren’t for the ONE employee giving everything she had the service would have gotten a 1 star, lower if I could. The place was not well kept, but what do you expect when ONE person is having to do it all. Shame, Shame, Shame on the person scheduling and if the employee was there alone due to a call out, then the manager should have came in to help. That’s part of being...

Asked for a foot long steak and cheese deluxe told the lady at least 4 times we wanted a deluxe. But she just looked around and then she argued about it at the cash register saying we did not. But also the meat was cold since their microwave was broken and apparently did not know how long to put it in the toaster. But yes just what I wanted a cold steak and cheese on a cold day. Also the icee machine was broken so not much was working. Tried to tell the older guy and he just blew us off. So apparently does not care about...

One employee working entirely by herself. She was taking a little longer than most other shops in the chain, but I usually give the benefit of the doubt because working retail myself I know how hard it can be. Someone came in, took a cup for some water, and she got mad for what. She accuses him of stealing the cup?? She made the atmosphere so negative as it was just me and the other person in the shop, practically kicked him out, all for a cup of water? I know she doesn't get paid enough to have the type of energy...