Video Games Etc — Local services in Cedar Rapids

One bad experience has turned me off from this store. Luke, a manager, was incredibly rude to me. I had pre-ordered Mario Kart 8 because a sales rep had promised a great "pre-order" bonus of receiving a free game download with purchase (you got to select one of 5 titles). I normally hate pre-ordering, but this was a great bonus, so I went ahead and pre-ordered. When I went to pick up the game today, I asked where the pre-order download code was, and the rep informed me it was in the game packaging... I asked "How is this special to pre-orders then?" he informed me it was not, anyone who purchased the game got it. I was slightly upset, because I felt lied to, so I asked him if he was sure, because the sales rep who convinced me so adamantly thought it was for pre orders only... the guy at the counter (who was nice enough) called his manager Luke, to be sure, Luke informed me the same, I told him I felt mislead and he said smugly "Well you can just not buy it then, I don't care!" and then turned around and walked into the back. I was shocked, a simple "Sorry about the mis-communication" would have been fine. Not only was I shocked, but the two customers behind me also were shocked, they walked out with me and said "They are some sort of scammers here, we will not be shopping here anymore, we are gonna shop at Gamestop". I will not be returning to this branch of store, and would encourage others to shop elsewhere. Gamestop is only...

I purchased two items from this store earlier today. During that interaction, I was not given a receipt. I came in less than two hours later to return the item, and when I told the employees that I had not received a receipt the employee that had originally helped me said in front of several customers that that wasn't true and that he had given me one. He argued with me about this and refused to admit fault. The second employee that was actually processing my refund said that they weren't supposed to refund me because it was a used item and I didn't have a receipt but that he would do it. I told him that I didn't think I was ever coming back and he said "I don't know what to tell you. You've had an attitude since you came in here". If that is the level of customer service this business offers, I don't want to be a customer. I've purchased things from Video Games Etc for years, and this is the first time I've had to deal with blatant disrespect, on top of being called a liar in front of...

Went into VGE this morning 3/5/2025. Worst customer service I've ever had and I really wasn't even rude or bothering the staff member at all. I came in, nobody in the store, walked past your switch stuff pondering saw "pre-owned controllers" and asked about a pre-owned ps4 controller. Got a whole speech about how Sony doesn't make ps4 controllers anymore but they don't have pre-owned. He said they had aftermarket ones available but no Sony, went over and then showed me a wired ps4 controller. I said "ok that's not want I want do u have anything unwired" "for the 3rd time we don't have any ps4 controllers" and got immediately snippy and shitty with me just inquiring about a controller. Went down the road and Gamestop had a used ps4 controller and brand new ones and no headache of shitty workers. I was genuine, direct saying what I wanted and within 1 minute your worker was immediately rude to me in an...