CVS Pharmacy — Local services in Cedar Rapids

I had a terrible experience with this CVS that directly affected my health and well-being due to serious communication failures.

I called three times on June 3rd about a prior authorization needed for one of my medications. No one ever followed up with me. My doctor confirmed the authorization went through and sent all my prescriptions to the pharmacy — but I received no notification from CVS.

By June 18th, I ran out of medication. I called CVS three more times on June 21st, panicking, only to be told every single time that there were no prescriptions for me. I knew that wasn’t right.

Finally, I had to get my nurse to call the pharmacy, and guess what? They told her that all my prescriptions were there and ready for pickup. When I went in, I found out they had been filled on June 17th — four days before I called and was told they had nothing for me.

Why was I told I had no prescriptions when they were clearly there? Why wasn’t I notified when they were filled? Because of this, I had an unnecessary and dangerous gap in treatment that could have been completely avoided.

This kind of mistake is unacceptable, especially when dealing with essential medications. I expect better communication and accountability from any pharmacy, but especially one as...

I arrived for my 1st vaccination for COVID-19. When I checked in I was not required to show my identification nor my insurance card. I was shown to a Room and told someone to would be with me in just a few minutes. 30 minutes later, with nobody checking on me or even making eye contact, I finally managed to flag down a student. She was preparing to give a gentleman across the hallway who had just arrived his vaccine. What I asked how much longer it would be for me, she panicked, apologised profusely, and said they had forgotten about me. She then proceeded to give me the vaccine set for the gentleman who had just arrived. In all fairness, I did receive an apology email from someone... But when a pharmacist sends you an email with spelling and grammar errors apologising for what amounts to med mal, I tend to doubt their sincerity.

Avoid this group at all costs. They don't care about their patients. They don't care about following proper...

One person at this location knows me by name, which is nice. But every one else seems to never be on the same page as anyone else. They accidentally "misplaced " an emergency seizure med on me, and because it's a controlled substance, I couldn't get it refilled for 30 days. Also, they almost always seemed to be out of one of my epilepsy meds. Switched over to HyVee, tired of running out of epilepsy meds, and then finding out they didn't have any in stock, and never being told. I had to call around and try to find a place that had them. Why, if someone has a life-threatening illness/issue, would you not tell the person that you don't have their med, until they had only 2 days left? Also, why wouldn't you notice and order more? If I go even one hour without taking my meds, I am at a huge risk for breakthrough seizures. I prefer to go to a pharmacy that doesn't run out, and actually orders the meds...