Sabroso! Fresh Mexican Grill — Restaurant in Centennial

I came here as it was highly recommended by a close friend, and it is walking distance to my house. The atmosphere and decor was impeccable and impressive! While the chairs are aesthetically pleasing, they are not comfortable, so I opted for one of the few booth seats. Sadly the food was terrible! Not to mention they got my order wrong not 1, not 2, but 3 times! The first thing I noticed is that the lettuce used was romaine cut into large cubes (like for a salad) and there were exactly 7 pieces. For me that is an immediate no-go, but I opted to give it a try anyway. I ordered a deluxe smothered steak burrito with pinto beans, rice & cheddar cheese (mozzarella is listed on menu which is also not appealing to me). There was no cheese at all inside, no beans (that I could see) very little cheese & chile on top considering I paid an extra $3 for it. The green Chile was just OK. I could have been OK with it had the rest of my $15 burrito been better. The inside of the burrito-had no visible beans. I showed this to the cashier, and she indicated it was "mixed in" with the steak-I still saw no pinto beans whatsoever, but was able to see a smear of refried beans. This was not great. After taking my burrito back for the third time (first time there was no tomatoes or crema that I paid for), second time was that they still left off the crema although they did add the tomatoes. Third time was to show that there was no cheese or beans in the very expensive burrito I bought. I told her I simply didn't want it, as adding the missed ingredients wouldn't save the 30 minutes already spent waiting and correcting a very simple order, and that I simply didn't like it. Keeping in mind that the owners were in the dining room during this entire time, and I was the only person sitting in the restaurant, they witnessed this situation and did absolutely NOTHING! I simply gave back my $15 mess of a meal and left. I had no desire to waste any more time than I already had, and took a $15 lesson learned experience and left. Obviously, I will never go back, and will never refer anyone to visit. Surprised how really subpar my experience was, based on those others have had. Really disappointed since the atmosphere and distance could have made it a 2x weekly (at least)...

Some talk around town that I genuinely feel the local police department would like to hear about...you know, how you don't ask for IDs when alcohol is ordered? You realize your liquor license is probably a very valuable thing to maintain for your bottom line don't you, let alone good faith standing with the community..?

Absolutely mind-blowing the way my fiancee & I were treated this evening by the 'owner' of this establishment. Very concerning behavior to say the least. The issues stemmed from me returning my entree to the kitchen after I felt, and had my fiance verify, that my nachos were ice cold. Bummer but...it happens, right? After being apologized to by the friendly ladies cashiering then told that they'll have my order out asap, I go back to my table to hang out with my fiance to try and enjoy a nice Friday night out.

Then comes the twilight zone: a random man approaches us + butts into our private conversation saying " you ain't gonna eat your nachos" I said "excuse me," completely blindsided since he never introduced himself or explained why he stormed right up to our table. He then proclaims he's the owner and that my food wasn't cold, even though anybody with a brain could feel the food and would say the same..

Then, he aggressively gets closer + closer, in my face, almost as if he was threatening me or wanted me to react, so that he could play the 'innocent business owner' in case something did escalate.

He had every intention to create a scene, escalate this situation rather than diffuse, and display his blatant inexperience on how to handle one of the most common scenarios in hospitality/ food service....He is without question the worst restaurant owner I've had the displeasure of crossing paths with in 32 years. This man refused to let either one of us speak, as returning patrons, then told us to get out + never come back (without any compensation or refund whatsoever?!) 😂 Keep it, we...

So I been coming here for years now and service has changed so much and is something that is really disappointing because I love their food but there is a person who works here who I dont really appreciate it their work.During the mornings there is two ladies working that wear a black shirt and when it comes to them the food always comes fresh and hot just how I like it. I could wait for 10 minutes and my food is ready to go and go on for the rest of my day !!! But when it comes to the afternoon there is only one lady who I remember wears a white shirt and I bring this up because when it comes to the afternoon I wait an hour for my food if not more, it gets really slow and It frustrates me !! i assume the woman who wears the white shirt could be manager i find this absurdly rude because all she does is walk around and never help her coworkers!! i find this very disrespectful,and lack of service!! I believe for them to keep going w their great service they should have the two ladies in the morning because they move quicker and get orders out very fast !! I hope the managers sees this to keep their amazing service going with the...