DHE Computer Systems, LLC — Local services in Centennial

I have had an awful experience with my new Lenovo Yoga and have a full service warranty. I have had an equally negative experience with Lenovo's customer service and them sending back an unrepaired laptop, but saying it was repaired and me having to repeat the awful service cycle. Enter DHE, which I found as an authorized Lenovo repair business, and was so relieved at the high level of responsiveness right away to my issues by one of the owners/managers. My computer is better than it ever has been now - like it's brand new -which is such a relief as it has given me issues since the beginning (it never acted like a new computer). I am relieved that I know they are there to address future issues under my warranty, should any arise. Service was fast as well as thorough, communication was great via email throughout the repair (about a week) and pickup was extremely easy. I was also very happy that they take cautious measures to ensure minimal contact and high sanitization during...

DHE Computer Systems really came through for me when my computer died and I cannot thank them enough. I had just started an online class when the hard drive in my laptop failed, rendering it completely useless. I took it into DHE first thing the next morning and they had it up and running and back to me before the end of the same day. Everyone I interacted with at DHE was very friendly and professional, especially the technician, Brett. Everything I brought in, including the power cables and backup hard drive, was labeled and tracked, and prices and expectations were clearly explained. Within 30 minutes of dropping off my laptop, Brett called with an update and continued to update me throughout the day. I highly recommend DHE for any type of computer issue and I will be definitely using them again...

Laptop was still under warranty - Toshiba recommended we bring in to DHE Computer Systems. DHE found visual exterior damage on the unit witch voids the warranty (Reasonable). At this point DHE Computer systems should have called me and explained there is now going to be a charge to look at this unit. Instead they continue to diagnose the system and find no issues. Dan Hammock sent- "The symptoms you mentioned were all software problems. If you had known how to fix the issue yourself, you would not have needed us or Toshiba" after we complained about the unauthorized charge. So they insult my intelligence, update some drivers and then refuse to return my computer until I pay for the diagnosis charge that was never authorized.

Dan Hammock, It's not about the money it's all about the...