Xcite Audiovisuals, LLC — Local services in Centennial

UPDATE: The owner contacted me and discussed the service issues. He personally ensured that a technician was dispatched promptly to address the outstanding problems and also offered complementary services to compensate for the inconvenience.

I am grateful for the quick action and increased support, which have effectively resolved my concerns. I have updated my review to reflect this positive resolution.

Initial Review: The home I purchased came with a ClareOne security system installed by Xcite, so I am not their direct customer.

However, the initial installation was unacceptable. Wires were left exposed, sensors were mislabeled and misplaced, and the touch panel was loosely attached to the wall, making it unstable. Furthermore, I received no instructions or setup information, forcing me to contact Xcite for basic operational guidance.

My attempts to contact Xcite were met with frustrating delays and unresponsiveness. Phone calls were routed to an automated email service, and my initial emails went unanswered for a week. After finally connecting with a representative, I was promised a resolution to the installation problems. However, this individual then became completely unresponsive for two weeks, ignoring my calls, texts, and emails. It took over a month of persistent effort to finally have my concerns addressed.

I would like to commend the technician who ultimately serviced my system. He was professional, efficient, and quickly resolved all...

Our home builder, Redeux Developments, used Xcite Audiovisuals, LLC for the low voltage for our new house build; we worked with Javier and Nick on-site. Javier had no clue what he was doing, and Nick was at least helpful during the planning phase. When it came to execution, they did a poor job.

When it comes to anything network-related, I would not recommend them. They don't know how to terminate network cable runs properly, and I've ended up replacing all of the terminations in the house because of packet loss due to their poor workmanship and the cheap parts they use. At least one of our network runs was terminated entirely wrong, resulting in a useless cable. Other cables only connect at 1/10 of the speed they should, so streaming is difficult for those rooms.

Moreover, their practice of running the cabling throughout the house by piecing cables together instead of using home runs introduces potential failure points in your cable runs, which could lead to additional costs and inconvenience in the future.

Despite their affordability, my experience with Xcite Audiovisuals, LLC was disappointing. Ultimately, I got what I paid for - a subpar service that required additional investment to...

I am not one to write reviews however when we had such an amazing expierence with Xcite I figured it was worth sharing. We had our basement finished and one of my dreams was always a home theater. Xcite made those dreams a reality. From the start they took their time to educate and not simply sell me product. They helped me design a home theater within my budget that was far beyond what I had ever imagined. The install was amazing, the team was willing to work around the basement contractors schedule to run the wires and cables. They had the forethought to see the whole basement and how to wire it for additional TVs at the bar and the workout room. I can't stress enough how happy I am working with a locally owned and operated that truly cares about their customers. Xcite audiovisual is a company I would recommend to all those seeking a customer focused experience....