Subway — Restaurant in Centerville

This is the most disappointing Subway ever! Every experience there is never above and beyond. The employees there have maybe 1 to 0 level of customer service. For example they’re always vague, rushing, I have to ask them for things instead of them offering. One example that really broke the camel’s back was my family pulled up to the drive thru at 9:42pm ordered a foot long chocolate chip cookie and churro. The employee said “we’re out of cookies.” We then said ok can we have the churro he said ok. We pull up to the window the employee puts the churro in the warmer next to the window and leaves for almost 5 mins. He comes back and realizes it was never warmed up so he takes it out and puts it in the other warmer and continues to stand there qnd keeps leaving to avoid looking at us. At this rate I can already sense his customer service level is the poorest of poor. Then he stands there and doesn’t return to explain to us or apologize what has happened. At this point I’m so annoyed I’m so done with this location and their constant poor service. I end up driving over to the next Subway in Woods Cross 2600 S location that is NEVER a disappointment! They have always been my favorite location! But why do I need to drive across town bcuz the location close to my house can’t take the time to offer and make a cookie that might take 5 mins to bake and give me some courteous simple customer service?! Is it...

** update - the franchise owner of this store is remarkable. I received a call shortly after my review of my unfortunate experience and she was willing to resolve the situation and go above and beyond to satisfy me after primarily a door dash failure. Management does need to be coached about active listening and hearing a customers full explanation of events and reasonable interactions during conflict.

Ordered several sandwiches for delivery today, the subway website. Autofilled the delivery address to their stores address, I work across the street, the door dash driver picked up the food, and kept because of this. The manager states they never would have given food to a driver delivering back to their address, and that they refuse to replace my lost order and food. Do not recommend using this location strictly due to the poor manager and her tone when interacting with patrons. The younger help seems to be scared of her rule and...

My girl and i came in on a Friday night around 8pm. We had about 9 sandwiches to make. It was chaotic trying to get all of them ordered and remember all the toppings but your staff did AMAZING!! They were at all times ready to go and didnt get frustrated with us at all. Truly great employees you have there. All of the sandwiches were made exactly as we wanted them and they were super fast as well. Great experience, great staff and as always great food. Thank you!! Update: the staff here is still top notch. Had 8 sandwiches to make. We came in about 30 min to closing and the staff took awesome care of us. Instead of making excuses like "sorry we are all out" they brought out and heated up meatballs, more egg and cheeses. Not once did we feel like an inconvenience like i have before at other locations or restaurants. Keep bangin it out Centerville Ut...